How Advanced Customer Support (ACS) Helps You Leverage the Full Power of NetSuite

The NetSuite Podcast

Learn more about our ACS and ACS playbooks offering: https://bit.ly/3yoq8eh

Host Kendall Fisher joins NetSuite Regional Vice President for Customer Success, Vinay Intwala, and Sitecore Director of Financial Systems, Madison Farnsworth, in a discussion about Advanced Customer Support (ACS), our proactive managed service to help you maximize the value of your NetSuite solution on a continuous basis. Vinay kicks things off by covering what ACS is (3:32) and why it benefits NetSuite customers (6:13). He explains the difference between our Learning Cloud Support (LCS) Company Pass (8:53) and why the two are a “power couple” for NetSuite users (11:48). He also dives into ACS Playbooks (14:10) and the major business areas they cover, including global expansion, financial planning, supply chain management and more (16:38), and how all of this meets the unique business needs of our customers (19:42) and helps them navigate a changing business environment (23:10). Then, Sitecore’s Madison Farnsworth joins to provide a real-life ACS use case (28:42). After explaining a bit more about Sitecore, Madison reveals some of its unique business challenges (30:11) and how NetSuite helps to solve them (32:02). Sitecore implemented NetSuite using a partner in 2014, and when Madison entered the business in 2021 (having implemented NetSuite four times prior), she walked into some major configuration issues around intercompany accounting, Dunning Letters, advanced revenue management and more (33:34). She decided to partner with ACS to avoid a complete reimplementation, which not only solved these challenges (39:05), but helped Sitecore leverage new functionality, most notably electronic bank payments (45:45). The experience, she says, “Exceeded all expectations” (52:50). Tune in to hear the full story!

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Madison Farnsworth: https://www.linkedin.com/in/madison-farnsworth-98711b8a/

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