138: Being the Coach Your Team Needs with Brian Wiggs, DHA

The Healthcare QualityCast

Dr. Brian Wiggs is an accomplished organizational excellence practitioner with 16 years of experience in healthcare. Brian has a proven record of fostering and accelerating a culture of continuous improvement to create an operationally efficient, healing healthcare environment using lean principles. Brian is a collaborative leader focused on building cross-functional teams, systems to develop people into effective problem solvers, and infrastructure that drives focus and alignment around an organization’s strategic priorities. Brian is currently the Senior Quality and Organizational Excellence Leader with the UNC Department of Family Medicine in Chapel Hill, NC. From an early age, Brian knew healthcare was his calling. Brian’s older brother and family live day-to-day with the long-term effects that result from medical error. Brian’s life goal is to find innovative ways to improve the quality and safety of healthcare delivery while also developing and empowering people. Brian holds a doctorate in Health Administration from the Medical University of South Carolina, a master’s degree in Healthcare Administration from the Gillings School of Global Public Health at the University of North Carolina at Chapel Hill, Bachelor of Science in Clinical Laboratory Science from East Carolina University, and Master Certificate in Lean Six Sigma from Villanova University. Brian is currently pursuing Lean Six Sigma Black Belt and Manager of Quality and Organizational Excellence certification through ASQ. Here In Episode #139, Brian starts our show with a mindset for relentless focus to make our teams better. Brian is a past classmate doing big things within the UNC Healthcare System and shares the personal mission that has empowered his entire path in healthcare leadership. He highlights his career dark moment story centered around the path of burnout connected with quality improvement work. He shares with us the two most impactful questions that he uses to build intimate connections on the teams that he leads. Brian tells us his AHA after finding his team hitting the wall on a PI project; and teaches us the impact of having multiple management systems in the facilities at one time. He shares some great outcomes and reflections provided through the lean transformation work taking place in his organization. And highlights many takeaways on why healthcare will be the destination industry of the future. · Connect with Brian on LinkedIn · Access the Healthcare QualityCast LinkedIn Group · Leaves Us a Rating --- Send in a voice message: https://podcasters.spotify.com/pod/show/healthcarequalitycast/message