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Navigating Crisis With Confidence: Expert Strategies for Club Managers
Manage episode 438411654 series 2997842
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This episode of The GIG Podcast features an enlightening discussion with Laurie Martin, also known as "Trauma Mumma," who brings over three decades of experience in risk deterrence and crisis/trauma education to the table. With a history of responding to major global crises like 9/11 and the Oklahoma City bombing, Laurie offers profound insights into the necessity of crisis preparedness in the club industry. Host James Cronk and Laurie delve into practical strategies for building emotional resilience and managing unexpected events effectively within club settings.
Listeners will learn the importance of proactive crisis management and the benefits of establishing robust support systems for club employees and members. The conversation covers real-life crisis responses and the crucial steps in fostering a culture of safety and preparedness that can significantly enhance operational stability and emotional well-being in clubs.
Benefits of Listening
By listening to this episode, club owners, operators, and their teams will benefit by learning:
- Advanced Crisis Management Techniques: Laurie shares from her extensive experience dealing with high-stakes environments, providing listeners with advanced skills in crisis readiness.
- Emotional Resilience Training: Insights into fostering emotional strength essential for leadership and team effectiveness, especially during crises.
- Real-world Applications: Examples of crisis management from Laurie's own experiences, offering relatable and actionable guidance for club managers.
- Safety and Support Systems: Strategies to enhance the safety and emotional support structures within clubs, which are crucial for handling both minor incidents and major emergencies.
This episode is a must-listen for those looking to improve their ability to handle crises and build a more resilient club environment.
To learn more about Golf Industry Guru, and to gain access to online golf business education from the world's most successful business, golf, & hospitality industry leaders, visit us at www.golfindustryguru.com.
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