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S2E7-- The 5 Critical Parts of a Public Apology
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It's not a matter of "if", but "when". At some point during your time as a business owner, you may have to apologize. But if you don't do it correctly, it might be impossible to recover. This week we're sharing the 5 important parts of any public apology, because-- if done correctly-- you can emerge from the incident even better than before.
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