))
Finding the Balance: Cost-Cutting vs. Quality Customer Service and the associated impact on profitability?
Manage episode 436845944 series 3574135
Innehåll tillhandahållet av Airline Management Group. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Airline Management Group eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
In this episode, Jon, Chris and Peter explore the correlation between customer service and profitability, focusing on the aviation industry.
The conversation also touches on the role of technology in customer service and the need for leadership to prioritize customer satisfaction.
The hosts suggest that airports and airlines should focus on improving the customer experience and address issues such as long queues, inconsistent service, and lack of personalization.
If you enjoyed the episode, please share it with someone in your network who would benefit from listening, and be sure to subscribe to never miss another episode.
Contact Peter with any feedback at peter.davies@airline-management.com
4 episoder
Dela
