Loving Metrics with Nancy Tavares

Talent Management Truths

“When you aren’t bringing in direct revenue…you need to make that connection between what it is you do do and how you help enable the business to meet goals…and how HR functions link into that.”
-Nancy Tavares

HR and L&D are not typically revenue generators. AND they had huge value to organizations, as you and I both know well. Today’s guest beautifully articulates the power of metrics and how to use them effectively to make decisions and build trust with stakeholders.

My guest is Nancy Tavares. Nancy joined Paladin in September 2021. Paladin Security is a renowned security provider across Canada and Nancy is currently the Senior Director of People and Culture. Her role oversees all aspects of HR, which is vast and complex in Paladin’s service-based business, and includes a specific emphasis on strategic talent acquisition and proactive labour relations management.

Nancy’s professional journey began in the fitness industry after graduating from the School of Toronto Dance Theater. From there Nancy developed and progressed into management and operational roles which led her to return to school as a mature student while continuing her professional career. She obtained a diploma in human resources and HR designations: CHRP and CHRL

A lifelong learner, Nancy's commitment to growth and expertise motivates her to constantly pursue further education. She has earned both a psychology degree and a master's degree in human resources management from York University while working full-time. Nancy’s interesting educational background has propelled her career, advancing her into leadership positions in various industries, including fitness, property management, asset management, print and security.

In addition to her responsibilities at Paladin Security, Nancy is a continuing education instructor at George Brown College, in human resources management. She is a sought-after international speaker on HR-related topics, having presented at numerous conferences in the United States and Canada on subjects including: employee engagement, HR metrics, execution, change and performance.

Nancy's professional focus is bridging the gap between best practice research and practical implementation in the organization.

In this episode of Talent Management Truths, you’ll discover:

• The real power of metrics
• The case for treating recruitment like a sales team in terms of metrics and KPIs
• An example of lead and lag measures

Links

• Nancy Tavares

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