Why Culture Rules in Leadership | Chick-fil-A VP Mark Miller

StrongTeams.com Podcast

Rodney's guest is Mark Miller, a senior VP with Chick-fil-A.
Mark's career at Chick-fil-A began more than 40 years ago as an hourly team member in one of the local restaurants. Shortly thereafter, he became the 16th corporate employee — working in the warehouse.

Over the last 40 years, he has served in leadership roles across the business, from Corporate Communications to Restaurant Operations, Training & Development.

Currently, Mark serves as Vice President of High-Performance Leadership.

Mark has also authored over a dozen books, including his latest title, Culture Rules: The Leader's Guide to Creating the Ultimate Competitive Advantage.
Mark can be found online at https://www.markmillerleadership.com/ and his newest book can be purchased at https://www.leadeveryday.com/

Host: Rodney Cox
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Kapitel

1. Mark explains his role as the VP of High Performance Leadership (00:04:07)

2. Mark explains why he wrote his newest book, Culture Rules. (00:05:45)

3. The research behind Chick-fil-A's culture initiative (00:08:47)

4. What Mark Miller wishes he had paid more attention to as a young leader. (00:10:14)

5. What qualities must exist for a culture to qualify as a (00:12:01)

6. The leader must share their aspiration for their culture. (00:16:35)

7. The role of values in shaping a culture. (00:18:19)

8. Mark Miller's best advice to young leaders today. (00:19:45)

9. The importance of strategic communications in building a culture. (00:24:08)