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Consequences of Poor Customer Service
Manage episode 290189426 series 2886964
Innehåll tillhandahållet av Troy Royster. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Troy Royster eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
In today’s episode, Troy and his guest talk about an example of some sub-standard service Troy witnessed, specifically around different delivery services. We’ve all experienced a bad exchange at a company, but the effects can stay with us long after our experience.
Key Takeaways:
- Sometimes poor customer service can affect not only the direct consumer but also other parties not directly involved.
- As consumers, our perspectives on local or global brands are really only as good as the experience we had with that brand.
- They talk about some of the quality checks these companies have in place, as well as some of the customer experiences they’ve had personally with delivery services.
- No matter what line of work you’re in, when you’re on the clock or at the job, you are a reflection of that brand. This is especially true for jobs that are on location.
- When employees don’t follow the systems and procedures in place at their jobs, the consumer will suffer.
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