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Are you leadership material? | #7
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Getting promoted into leadership is still the ultimate goal for most. Kristi and Stino challenge the notion and, if you're still interested, tell you what to look out for.
Subscribe to the Lifetime Value newsletter: https://lifetimevalue.link/subscribe
⏱️ Timestamps:
00:00 - A blonde debut
01:57 - Climbing the CS ladder
02:30 - Finding your “why” in leadership
04:00 - Managing expectations upfront
06:16 - Organizational philosophy on CS
08:01 - Asking for support as a leader
09:14 - Realistic targets and KPIs
11:43 - Knowing the team dynamics
13:28 - Investing in leadership development
16:08 - Product innovation and customer value
18:47 - Wrapping up 2024 and looking ahead
📺 Lifetime Value: Your Destination for GTM content
https://www.lifetimevaluemedia.com
💁♀️💁♂️ Connect with the hosts:
Kristi Faltorusso's LinkedIn: https://www.linkedin.com/in/kristiserrano/
Kristi's website: https://www.kristifaltorusso.com/
Stijn "Stino" Smet's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/
Key topics: leadership, career journey, management, new leader, promotion
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