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Office Hours: Service Standards, Loyalty Programs, & Leveraging Social Media
Manage episode 418060196 series 3574010
Innehåll tillhandahållet av Steve Turk. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Steve Turk eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
Welcome back to another office hours session! Before Steve dives into the Q&A, he shares his experiences from the ongoing challenge of visiting 50 hotels in 50 days, focusing on finding unique, accessible amenities in hotels.
Steve then answers questions from listeners, addressing subjects like using technology to improve customer experiences, managing high guest turnover in vacation rentals, staff training for maintaining service standards, and the effectiveness of loyalty programs. He gives advice on creating innovative strategies for hotels to partner with local businesses, the financial benefits of sustainable energy, and the potential of social media for boosting visibility and bookings in the hospitality sector.
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