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Building Rapport and Understanding Client Needs
Manage episode 408092545 series 3530626
Innehåll tillhandahållet av Michael Murray. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Michael Murray eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
Today we're talking about a fundamental aspect of successful client interactions: understanding the "What's In It For Me" aka WIIFM principle. In most coaching sessions, I often emphasise the importance of considering the WIIFM factor. This concept is crucial because sometimes, we can get caught up talking about ourselves or our results, rather than focusing on what truly matters to our clients.
Whether you're prospecting, in a listing presentation, or overcoming objections, never lose sight of what's in it for your client. It's essential to highlight to them why your services or benefits are important to them, because ultimately, people's number one subject is themselves.
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