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21. Navigating Delivery Challenges in High-End Restaurants with Will Beckett, Co-Founder and CEO of Hawksmoor
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Hawksmoor CEO and co-founder Will Beckett joins The Delivery Prophets to unpack the complexities of the food delivery industry. We’ll dive into the pros and cons of employing in-house delivery drivers versus using third-party aggregators, highlighting examples like Yard Sale Pizza and Buns From Home.
Will discusses how innovative at-home dining experiences from Rockfish and My Supper Hero Meal Kits are reshaping customer expectations. We'll also explore the irreplaceable essence of in-restaurant dining and the unique challenges brands like Hawksmoor face in maintaining their premium experiences through delivery.
In this episode, we discuss:
- Employee dynamics: from restaurant chefs to food delivery drivers
- Direct customer relationship models
- At-home brand experiences with virtual and restaurant kits
- Challenges of replicating restaurant experiences at home
- Distinct cultural approaches to home delivery in different regions
- The importance of in-person dining experiences and hospitality
Links mentioned in this episode
The Delivery Prophets Podcast #2 with Jamie Barber
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