The Process Will Support You with Alyson Rixner

Loan Officer Team Training with Irene Duford

Alyson Rixner is the President of the Orlicki Group, and a good friend who’s got a lot to teach us about process and systems. I’m excited to share her story and insights with you in this episode.

We start talking about what your process IS, or should be, talk through how Alyson systematized her own business, and share the simple formula for more sales and better customer service, no matter what industry you are in.

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Connect with Alyson and her team: https://orlickigroup.com/

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Show Highlights:

01:50 - Your Process Needs to Support Your Business Model

04:55 - Start With Why by Simon Sinek

06:00 - The Process Reflects YOU!

09:35 - Create. Test. Iterate! Your Process is Organic

11:35 - How Do You Systematize

14:00 - “If it’s on your mind, your mind isn’t clear.”

18:00 - You Don’t Need a Process Guru

21:00 - Building the Process is the COMPANY’s Process, Not Yours

30:00 - Sometimes you have to let one client go, so you can serve three others.

33:45 - Here’s What I Have. Here’s How it Benefits You. Here’s What I Want You To Do Next.

40:55 - How Having a Process Led to More Revenue

44:00 - You don’t need experienced team members to build a process

45:45 - Buy into YOUR OWN process