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This Week: AI's Impact on Telecom Customer Service wth Anthony Goonetilleke of Amdocs
Manage episode 448397725 series 3296040
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Analysts Brett Clark, Mitch Klaassen, and Roger Entner are joined by Amdocs Group President, Technology & Head of Strategy Anthony Goonetilleke to discuss AI's massive impact on customer service in the telecom industry.
00:42 Businesses are ready for AI results
03:15 Amdocs' Gen AI applications
05:32 Are customers satisfied with AI service?
09:48 AI cost savings as a game changer
12:29 Telecom deserves more credit
13:15 Applications across industries
14:15 AI accuracy is improving rapidly
15:20 Episode wrap-up
Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Brett Clark, Mitch Klaassen, Roger Entner, Anthony Goonetilleke, Amdocs, AI, KPIs, Gen AI, Agentic AI, customer service, LLM, net promoter scores, Nvidia, FWA, accuracy
200 episoder
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