Loyalty Race and the Impact of AI in Hotels

Good Morning Hospitality

In our latest episode, "Loyalty Race and the Impact of AI in Hotels," Sarah Dandashy & Steve Turk dive into the hospitality industry's trends, focusing on the growing rivalry in hotel loyalty programs and the transformative role of AI.

They highlight Hilton's rapid growth in loyalty memberships, challenging Marriott's lead. The discussion then shifts to how AI revolutionizes hotel operations and enhances guest experiences by complementing human service.

They also touch on global travel trends for 2024, particularly the rising interest in Asian cities and unique European destinations.

Grab your cup and tune in to the first Hotel Crew episode of 2024!

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Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, you'll also love Behind The Stays with Zach Busekrus, which comes out every Tuesday & Friday, wherever you get your podcasts!

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