Special - I'm In - The Institute of Hospitality's Official Podcast - How Today's Tech Trends Impact the Hospitality Industry of Tomorrow - Part 1

"I'm In": The Official Institute of Hospitality Podcast

How do the technological trends of today, impact the hospitality industry of tomorrow?

In October 2023 at the Hotel & resort Tech Expo at London’s Excel, The IOH played a central role in leading some key discussions within the world of hospitality Tech. So much so, we thought it would be great to conduct a live podcast on the subject of how today’s trends impact the industry of tomorrow. We also thought it’d be a bit different to ask the same questions across two panels and look out for the 2nd panel discussion in February.

In our first panel we had the legend that is Danny Pecorelli FIH, MD of Exclusive Collection, James McComas FIH, General Manager of Champneys Eastwell Manor Hotel & Spa, Tracy Xu, Associate Professor at the University of Surrey and the IOHs very own CEO, Robert Richardson.

Despite the time constraints, The Panel gave us a number of amazing points including:-

• The foundations to focus on
• The changing customer & staffing journey
• Understanding your own business
• Looking at technology as a great enabler
• Are we all going to get replaced?
• How Technology impacts a membership body
• Technology and sustainability
• Heritage buildings and technology
• Learning and Technology
• People Management
• How do we collaborate the technological learnings more effectively
• Questions from the audience

A huge thank you to our panel for raising some amazing points throughout the discussion.

Enjoy!

To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/

For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [e-mail]