Customer Engagement And The Insurance Industry Insurance Tomorrow podcast

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Innehåll tillhandahållet av Insurance Tomorrow and Allianz UK. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Insurance Tomorrow and Allianz UK eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

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Customer Engagement and the Insurance Industry

6+ y ago 27:05

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MP3•Episod hem

Innehåll tillhandahållet av Insurance Tomorrow and Allianz UK. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Insurance Tomorrow and Allianz UK eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

Technology has really shaken up the customer experience. Products and services are available around the clock at the touch of a button, and customers are interacting with companies through chatbots on their smartphones. So what does this mean for customer expectations, how are they changing? And what opportunities and risks does this present for the insurance industry? In this episode of Insurance Tomorrow, hear from our experts on how companies are working to future proof their customer services. In this episode, host Nick Hewer talks to: Graham Gibson – Chief Claims Officer, Allianz UK and Chairman, Thatcham Research Heather Smith – Managing Director, LV= Direct Business Philip Graves – Consumer Psychologist, Associate at Frontier Economics and Author of Consumerology Insurance Tomorrow – A podcast brought to you by Allianz UK

See acast.com/privacy for privacy and opt-out information.

See omnystudio.com/listener for privacy information.

… continue reading

53 episoder

#Insurance Tomorrow #Allianz UK #Business Trends #Business

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Customer Engagement and the Insurance Industry

Insurance Tomorrow

51 subscribers

published 6+ y ago

Dela

MP3•Episod hem

Innehåll tillhandahållet av Insurance Tomorrow and Allianz UK. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Insurance Tomorrow and Allianz UK eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

Technology has really shaken up the customer experience. Products and services are available around the clock at the touch of a button, and customers are interacting with companies through chatbots on their smartphones. So what does this mean for customer expectations, how are they changing? And what opportunities and risks does this present for the insurance industry? In this episode of Insurance Tomorrow, hear from our experts on how companies are working to future proof their customer services. In this episode, host Nick Hewer talks to: Graham Gibson – Chief Claims Officer, Allianz UK and Chairman, Thatcham Research Heather Smith – Managing Director, LV= Direct Business Philip Graves – Consumer Psychologist, Associate at Frontier Economics and Author of Consumerology Insurance Tomorrow – A podcast brought to you by Allianz UK

See acast.com/privacy for privacy and opt-out information.

See omnystudio.com/listener for privacy information.

… continue reading

53 episoder

#Insurance Tomorrow #Allianz UK #Business Trends #Business

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