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Empathy, Adaptability, and the Future of Debt Collection
Manage episode 371981403 series 3293041
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The future of collections is being shaped by several key factors, including the rise of digital communication channels, a focus on customer treatment and empathy, and the ongoing debate surrounding remote work.
In this discussion Blair DeMacro-Wettlaufer explores these trends and their implications for the collections industry, highlighting the importance of adapting strategies to meet evolving consumer expectations and leveraging technology effectively.
More insights and videos at https://www.ro-ar.com
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