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Navigating Product & Business Balance
Manage episode 376999434 series 3438730
Innehåll tillhandahållet av Product Rebels. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Product Rebels eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
Heather Samarin and Vidya Dinamani sit down with seasoned product and business leader, Jason Randall. Jason takes us through his journey from product development to the role of CEO at AppFolio.
From shifting from premise software to cloud software to radical approaches to customer success, Jason's story is a testament to unshakable customer empathy.
He also reveals how firing customers, even counterintuitively, can fuel the balance between business success and customer satisfaction.
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