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The secret of successful change management
Manage episode 333989231 series 3370242
Innehåll tillhandahållet av Mark Bothe Audioservices, European PES Network, David Poyser, Mark Bothe Audioservices, European PES Network, and David Poyser. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Mark Bothe Audioservices, European PES Network, David Poyser, Mark Bothe Audioservices, European PES Network, and David Poyser eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
The Lithuanian PES becoming one
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In 2010 the Lithuanian PES were 46 separate organisations, and they merged to become to 11 separate organisations. In 2018, they took a bolder step when those eleven organisations all unified to become just one body. This wasn’t just an 'administrative change'. The number of purely admin jobs massively decreased and in just two years the Lithuanian PES achieved a remarkable increase of 30% in the number of staff who talk to clients. Inga Balnanosiene, Head of the Lithuanian PES, talks about how this was achieved.
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