Turning Difficult Customers Into Loyal Advocates Marketing Deep Dives By Denyse podcast

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Marketing Business By Denyse DrummondDunn

Innehåll tillhandahållet av Marketing Deep Dives by Denyse and Denyse Drummond-Dunn. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Marketing Deep Dives by Denyse and Denyse Drummond-Dunn eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

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Turning Difficult Customers Into Loyal Advocates

22d ago 16:56

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Innehåll tillhandahållet av Marketing Deep Dives by Denyse and Denyse Drummond-Dunn. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Marketing Deep Dives by Denyse and Denyse Drummond-Dunn eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

This episode focuses on transforming negative customer experiences into positive relationships. During the discussion it is argued that customer complaints are valuable opportunities for improvement and increased loyalty. The discussion includes several case studies from companies like Netflix, Toyota, and Zappos that successfully addressed complaints, highlighting strategies such as active listening, prompt action, and exceeding customer expectations. These strategies lead to increased customer satisfaction and profitability. In conclusion, the suggestion is to promote a proactive approach to customer relationship management, framing complaint resolution as a win-win scenario for both businesses and customers.

… continue reading

85 episoder

#Marketing #Business #By Denyse DrummondDunn

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Turning Difficult Customers Into Loyal Advocates

Marketing Deep Dives by Denyse

82 subscribers

published 22d ago

Dela

MP3•Episod hem

Innehåll tillhandahållet av Marketing Deep Dives by Denyse and Denyse Drummond-Dunn. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Marketing Deep Dives by Denyse and Denyse Drummond-Dunn eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

This episode focuses on transforming negative customer experiences into positive relationships. During the discussion it is argued that customer complaints are valuable opportunities for improvement and increased loyalty. The discussion includes several case studies from companies like Netflix, Toyota, and Zappos that successfully addressed complaints, highlighting strategies such as active listening, prompt action, and exceeding customer expectations. These strategies lead to increased customer satisfaction and profitability. In conclusion, the suggestion is to promote a proactive approach to customer relationship management, framing complaint resolution as a win-win scenario for both businesses and customers.

… continue reading

85 episoder

#Marketing #Business #By Denyse DrummondDunn

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