Ep. 78 - What You Should Expect To Pay For IT Support For Your Business With Colin Knox

KnowTechTalk

What should you expect to pay for IT support for your business? How do you make sure you know exactly what you are paying for? What are all the services you are buying to keep your business cyber safe?

The computer industry is still young, and there are not many guides in place to protect consumers. How do you determine if the fees that are billed are correct? It’s great when the person who’s paying the bill get’s a “deal”. It’s the worst when the person who sent the bill realizes that they forgot to charge for x, y, and z... again. No one likes to work and not get paid!

Joining me today is fellow Canadian Colin Knox from Gradient MSP to expose the back end of IT service companies and what we do to make sure customers are getting exactly what they are paying for and to help explain how IT Bills are calculated.

0:00 - Barb's Introduction

1:49 - Who are Colin Knox and Gradient MSP?

3:25 - Client environments are always changing, adding or removing services and people. How does Gradient help with this?

8:14 – Barb and Colin about the importance of PSA software along with the costs and compliance involved in delivering to the client.

11:34 - What is the most important thing Colin has ever learned?

This podcast has been brought to you by CDNTechnologies.com. Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario.

Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.