SLAs red headed step child

ITSM Podcast covering Latest Solutions & Best Practices

Innehåll tillhandahållet av Gregor Anton, Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations, Gregor Anton, and Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Gregor Anton, Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations, Gregor Anton, and Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

3y ago 6:44

M4A•Episod hem

When it comes to Service Level Agreements (SLAs) there is one important configuration that's overlooked or forgotten.

Holidays and Exceptions

You've likely seen me post Holiday message on Instagram for the US, Canada, UK, Australia, Europe, Singapore, etc. Make no mistake about it, Holidays are important. Your SLA clock is likely ticking away when Incident, Service Request, and Task SLAs should be paused!

It's somewhat of a straight forward process to configure SLA Holidays & Exceptions.

There are two types of "Exception" configurations for your Hours of Operation (HOP) Calendar, aka Business Hours:

Recurrent
Manual Dates

DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products.

32 episoder

#Tech #Developer | Since 1996 | Worldwide #Ivanti Service Manager Consultant