Jessica Walker: Acting Head of Research and Advocacy at Consumer NZ on car wash malfunction causing woman's life to flash before her eyes

Heather du Plessis-Allan Drive

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2d ago 2:19

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A Christchurch woman believed she was going to die when a car wash malfunctioned while she was in it.

The brushes hit her car so hard that the bonnet, roof and sides were crumpled and scratched, and her spoiler was completely ripped off.

After making it out of the car wash, staff gave the woman a flyer with an 0800 number she never heard back from. The car wash was back in service later that night.

Acting Head of Research and Advocacy at Consumer NZ, Jessica Walker tells Heather du Plessis-Allan the Consumer Guarantees Act requires reasonable care and skill is provided for a service, and this case clearly did not meet that standard.

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