Account-Ability: Mastering Account Management and Client Relationships

FreeDive Podcast

In this episode of the FreeDive Podcast, we’re joined by Anna Baglien, one of Seapoint Digital’s talented account managers and a longtime friend of the show! Anna shares her journey into account management, a role often defined by wearing multiple hats and seamlessly meeting clients’ needs.

Kristy and Anna dive into the unique challenges of account management, from mastering organization and adaptability to honing people skills and navigating the unexpected.

Whether you're curious about the behind-the-scenes of client management or considering a career in this dynamic field, Anna’s story offers practical advice, relatable challenges, and a clear picture of what makes an effective account manager. Join us for a warm, humorous, and insightful chat about the art of client relationships and the "organized chaos" that makes it all happen.

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1. Account-Ability: Mastering Account Management and Client Relationships (00:00:00)

2. Biggest Podcast Fan (00:00:27)

3. What is an Account Manager? (00:02:11)

4. What Skills Do You Need? (00:07:20)

5. Strategy vs Managing (00:10:08)

6. Client Meetings and Personal Relationships (00:11:46)

7. Challenging Clients (00:14:24)

8. Advice for New Account Managers (00:15:53)

9. Working Your Team (00:21:07)