Pat Reininger: Bridging the Customer Expectation Gap

Fixed Ops Roundtable

Patrick Reininger is the new CEO of Proactive Dealer Solutions and Brooke.ai. He is also an executive, in the global sales and business development field boasting an extensive 16 year track record. Throughout his career he has excelled in building teams specializing in SaaS, AI, Data and Tech platform sales and marketing. With 14 years of experience in management including budgeting, planning and full P&L responsibility Pat is widely acknowledged for leading teams. He is also renowned as a thought leader in Customer Experience Management, Owner Loyalty and Mobility as a Service (MaaS).

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What we discuss in this episode:

The Consistent Challenges in the Automotive Industry; Pat reflects on the challenges faced by the industry and emphasizes the need for adaptation to meet ever changing customer expectations.

The Evolving Landscape of the Auto Industry; We delve into the transformations taking place in the industry such as electric vehicles evolving customer demands and how AI is shaping its future.

The Significance of Customer Experience; Pat underscores that in todays auto industry providing a customer experience is what sets businesses apart from their competitors.

The Role of AI in the Future; Pat shares valuable insights, into how AI can revolutionize customer experiences and drive cost reduction when powered by data and expertise.

Brooke.ai Making an Impact; Pat discusses real life examples of how implementing AI through Brooke.ai has improved call handling efficiency and increased appointment bookings.

Embracing Change; The significance of keeping technology current and relevant in the changing landscape of AI.

Innovation and Collaboration; Pat shares the companys strategies, for staying in technology advancements through client advisory boards and product innovation.

The Synergy Between Technology and People; We delve into the strength of Proactive Dealer Solutions and Brook.ai combining business development expertise with cutting edge technology.

Staying Inspired in a Fast Paced Industry; Pat discusses his drive. How he finds inspiration from the people around him and the passionate professionals in the industry.

Why You Should Tune In to This Episode;

Are you curious about how AI's reshaping the customer experience in the industry? Do you want to gain insights from a professional who is leading the way, into this new era? Join us as we explore the potential of AI in automotive uncovering how technology and expertise are shaping customer service, business operations making it a must listen for anyone invested in the future of auto industry.

Listen to the episode featuring Patrick Reininger for even more insights!

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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Patrick Reininger

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