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Innehåll tillhandahållet av NobelBiz Studios. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av NobelBiz Studios eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
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Transformative Leadership: Harnessing AI and EQ for Better Customer Interactions: Thomas Paley

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Manage episode 423213885 series 3356900
Innehåll tillhandahållet av NobelBiz Studios. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av NobelBiz Studios eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

In this episode of "First Contact: Stories of the Call Center," Christian Montes interviews Thomas Paley, Director of Corporate Telecommunications and Contact Center Services at Hilton Grand Vacations. Thomas discusses his leadership philosophy, highlighting the importance of emotional intelligence, team empowerment, and soft skills. He also explores the future of AI in customer service and shares how his creative hobbies, like customizing motorcycles, help him stay balanced and inspired. Tune in for an engaging conversation filled with practical advice for anyone looking to excel in the contact center industry.

___________________________________________________

🔗 Stay connected:
https://www.nobelbiz.com
https://www.linkedin.com/company/nobelbiz-inc-
https://www.facebook.com/nobelbizinc/
https://twitter.com/nobelbiz

_______________________________________________________________

NobelBiz Inc. is an industry-leading provider of contact center software solutions, from its patented carrier of carriers network to its new, innovative, and fully remote omnichannel contact center solution: their network guarantees crystal-clear voice quality and 100% uptime.

  continue reading

55 episoder

Artwork
iconDela
 
Manage episode 423213885 series 3356900
Innehåll tillhandahållet av NobelBiz Studios. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av NobelBiz Studios eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

In this episode of "First Contact: Stories of the Call Center," Christian Montes interviews Thomas Paley, Director of Corporate Telecommunications and Contact Center Services at Hilton Grand Vacations. Thomas discusses his leadership philosophy, highlighting the importance of emotional intelligence, team empowerment, and soft skills. He also explores the future of AI in customer service and shares how his creative hobbies, like customizing motorcycles, help him stay balanced and inspired. Tune in for an engaging conversation filled with practical advice for anyone looking to excel in the contact center industry.

___________________________________________________

🔗 Stay connected:
https://www.nobelbiz.com
https://www.linkedin.com/company/nobelbiz-inc-
https://www.facebook.com/nobelbizinc/
https://twitter.com/nobelbiz

_______________________________________________________________

NobelBiz Inc. is an industry-leading provider of contact center software solutions, from its patented carrier of carriers network to its new, innovative, and fully remote omnichannel contact center solution: their network guarantees crystal-clear voice quality and 100% uptime.

  continue reading

55 episoder

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