310: Nir Bashan – Filling The Creativity Gap In CX Fast Leader Show | Customer Experience Leadership podcast

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Business Companyculture Customerexperience Emotionalintelligence Employeeengagement Leadershipdevelopment Leadershipskills President Call Center Coach Callcenter Careers Jim Rembach, President Call Center Coach Jim Rembach

Innehåll tillhandahållet av Jim Rembach, President Call Center Coach, Jim Rembach, and President Call Center Coach. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Jim Rembach, President Call Center Coach, Jim Rembach, and President Call Center Coach eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

Fast Leader Show | Customer Experience Leadership « »
310: Nir Bashan – Filling the Creativity Gap in CX

3+ y ago 42:43

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MP3•Episod hem

Innehåll tillhandahållet av Jim Rembach, President Call Center Coach, Jim Rembach, and President Call Center Coach. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Jim Rembach, President Call Center Coach, Jim Rembach, and President Call Center Coach eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

In this episode of the Fast Leader Show, Nir Bashan shares his knowledge and insight in how to be more creative in your contact center and help fill the creativity gap in your customer experience strategy. Leaders and executives today struggle to find new and innovative ideas to meet the customer\'s needs because they focus too much on the analytical side and forget to be creative - this is the creativity gap that we are trying to solve. According to Nir, being creative is one of the most important aspects if you want your agents to perform better and be more empathetic to the customer. Listen as Nir shares more of his insights in how to have the creator mindset!

… continue reading

275 episoder

#Business #Companyculture #Customerexperience #Emotionalintelligence #Employeeengagement #Leadershipdevelopment #Leadershipskills #President Call Center Coach #Callcenter #Careers #Jim Rembach, President Call Center Coach #Jim Rembach

Artwork

310: Nir Bashan – Filling the Creativity Gap in CX

Fast Leader Show | Customer Experience Leadership

16 subscribers

published 3+ y ago

Dela

MP3•Episod hem

Innehåll tillhandahållet av Jim Rembach, President Call Center Coach, Jim Rembach, and President Call Center Coach. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Jim Rembach, President Call Center Coach, Jim Rembach, and President Call Center Coach eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

In this episode of the Fast Leader Show, Nir Bashan shares his knowledge and insight in how to be more creative in your contact center and help fill the creativity gap in your customer experience strategy. Leaders and executives today struggle to find new and innovative ideas to meet the customer\'s needs because they focus too much on the analytical side and forget to be creative - this is the creativity gap that we are trying to solve. According to Nir, being creative is one of the most important aspects if you want your agents to perform better and be more empathetic to the customer. Listen as Nir shares more of his insights in how to have the creator mindset!

… continue reading

275 episoder

#Business #Companyculture #Customerexperience #Emotionalintelligence #Employeeengagement #Leadershipdevelopment #Leadershipskills #President Call Center Coach #Callcenter #Careers #Jim Rembach, President Call Center Coach #Jim Rembach

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