Episode 75 - Adapt or Fail: How Tony Kiger and David Kratz Keep Up in a Fast-Changing Industry - WFCT

Detailers Roadmap Cruise Control

Summary:

In this insightful episode of Cruise Control, Kevin Davis speaks with Tony Kiger and David Kratz about the ins and outs of growing a successful detailing and tinting business. Tony and David, who both bring years of experience from the fields of paint protection, tint, and automotive film, discuss their journeys and share valuable advice for new and established business owners alike. They highlight the importance of staying adaptable in a rapidly evolving industry, having a resilient team, and fostering customer relationships. The conversation also explores the balance between working in the business and stepping back to manage and strategize at a higher level.

Key Takeaways:

1. Adaptability is Crucial: The detailing industry evolves quickly, and staying relevant requires continuous learning and adapting to new technologies.
2. Passion Drives Success: Customers notice the passion of the people they work with, which can set a business apart in a competitive market.
3. Building a Resilient Team: Tony and David emphasize the importance of hiring people who align with the company’s values and supporting them in their growth.
4. Balancing Customer Touchpoints: Investing in quality customer interactions, like maintaining updated websites and communication channels, is critical for long-term success.
5. Work on the Business, Not Just in It: For sustained growth, business owners must step back to make strategic decisions rather than only managing day-to-day tasks.

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