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Ep#30: A Human Centered View of Privacy Law
Manage episode 417941223 series 3444958
Innehåll tillhandahållet av Dr. Dani Chesson and Designer Peter Allan, Dr. Dani Chesson, and Designer Peter Allan. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Dr. Dani Chesson and Designer Peter Allan, Dr. Dani Chesson, and Designer Peter Allan eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
How might we use privacy law to build trust with customers? Often regulations are viewed as an obligation, something organizations need to comply with to stay out of legal trouble. However, what if regulations can be more than that? What if regulations can provide us a way to build trust and create better experiences for customers? In this episode, Dr Dani and Designer Peter are joined by Rali Andreeva, a thought leader who helps organizations demystify privacy to improve customer experience.
In this episode, you will
• understand the intent of privacy law
• discover how to build customer trust with privacy
• learn simple ways to get started
About Our Guest
Rali helps teams simplify privacy, mitigate risks, and build trust by embedding privacy in the customer experience. With 20+ years of marketing, loyalty, and data and insights experience across retail, FMCG, and banking, she brings a customer and business perspective to an area often dominated by legal and compliance expertise.
She speaks at events, runs training sessions and facilitates workshops, as well as providing coaching for senior leaders and teams. You can connect with Rali on LinkedIn https://www.linkedin.com/in/ralica-andreeva/
Kapitel
1. Ep#30: A Human Centered View of Privacy Law (00:00:00)
2. Navigating the Maze of Privacy Law (00:00:07)
3. Navigating Privacy and Ethical Dilemmas (00:09:39)
4. Simplifying Privacy Policies for Better Trust (00:17:38)
5. Data Ethics and Customer Experience (00:32:55)
6. Peak End Theory in CX Design (00:39:22)
40 episoder
Dela
