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Nirali Amin - LivePerson - The State Of Customer Conversations And The AI Gap
Manage episode 410713752 series 3561395
Innehåll tillhandahållet av Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
Nirali Amin is the SVP Global Solutions and Success at LivePerson. She is based in the US.
LivePerson recently published a report focused on the state of customer conversations and the emerging "AI gap" between the willingness of customers to use and accept AI customer service solutions and the willingness of executives to roll out these solutions.
This gap points to a bigger picture that is focused on the digital transformation of customer service processes. Mark Hillary called Nirali to talk about the research and the bigger picture for tech solutions in customer service today.
https://www.linkedin.com/in/nirali-amin/
State of Customer Conversations 2024: https://www.liveperson.com/customer-conversations-report
Digital Transformation: https://www.liveperson.com/solutions/digital-transformation/
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