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Episode 11: Kelley Turner
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In this episode of the Customer Strategy Podcast, I'm talking with Kelley Turner, the VP of customer success at Upland Kapost.
Kelly and I got into a really interesting conversation around how to handle the turnover at the executive level of their accounts, and the reality is that at the leadership level of their clients, turnover is a constant challenge.
So instead of reacting when an executive sponsor leaves, we looked at a situation where we anticipate such departures, and prepare for it in advance.
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