Career Change - From Tech Support to CS

CSM Practice - The Customer Success Podcast

Are you contemplating a leap into a customer success role or pondering a career shift within the tech landscape?

This episode is tailor-made for you! We're thrilled to feature Imro Budhoo, Director of Customer Success Europe at Basware, and Waseem Shaikh, Manager of Customer Success at BrowserStack. They're here to unfold their transformative journeys and impart crucial strategies for smoothly transitioning into customer success.

KEY TAKEAWAYS

- Mastering strategies for a frictionless move to customer success.

- Cultivating essential skills that are vital for success in this evolving role.

- Fostering strong customer relationships and enhancing ROI.

Click here to watch the episode for additional slides and templates!

ABOUT THE GUESTS
Waseem Shaikh, currently serving as Manager of Customer Success at BrowserStack, boasts a diverse background in software testing, with over 12 years in the Software Tech/SaaS industry. Born and raised in Mumbai, India, his journey from a Manual Tester to Automation Tester, and then from Technical Support to Customer Success Representative at BrowserStack, showcases a unique blend of technical expertise and customer success acumen.
🔗 You may connect with Waseem via LinkedIn: https://www.linkedin.com/in/waseem-shaikh-a0b3a5198/
Imro Budhoo, the Director of Customer Success Europe at Basware, boasts 19 years of dedicated experience in customer support and success management, having climbed the ranks from a support consultant to leading a team of Customer Success Managers across Europe. Born, raised, and currently residing in Amsterdam, Imro is recognized as a driven CS professional with a strong emphasis on building relationships and delivering the outcomes customers seek through products and services.
🔗 You may connect with Imro via LinkedIn: https://www.linkedin.com/in/imro-budhoo-b7b56497/

#CustomerSuccess #CareerChange #TechCareers
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ADDITIONAL RESOURCES

📑 Read: The Customer Success Manager Capabilities Model
https://www.csmpractice.com/csm-profiles
🎥 Watch: From Retail to Customer Success - Career Change
https://youtu.be/MayAhWHVQJo
⏬ Download: Customer Success Acronyms and Abbreviations Every CSM Needs to Know
https://www.csmpractice.com/customer-success-acronym-cheatsheet

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
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Kapitel

1. Intro (00:00:00)

2. Journey From Support to CS (00:01:08)

3. Key Differences - Support VS CS (00:04:11)

4. Why Switch Roles? (00:07:59)

5. How long did it take to transition? (00:09:48)

6. Tips for a Smooth Transition (00:12:02)

7. CSM Certifications (00:17:15)