Connected Knowledge via Integrations, Delivery, and Self-Service with Stin Mattu

Connected Knowledge from Upland Software

Innehåll tillhandahållet av TruStory FM and Upland Software. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av TruStory FM and Upland Software eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

1+ y ago 28:30

MP3•Episod hem

When you think about connected knowledge, what does that mean to you? Over here, we have a pretty specific definition, and our guest today lives right in the middle of it.

Stin Mattu is a Product Marketing Manager here at Upland Software. He’s worked in knowledge management and customer service roles for more than 20 years, so he knows a thing or two about optimizing the customer experience, and increasing contact center agent productivity via knowledge management. Plus, he has a real soft spot for systems delivering on the promise of connected knowledge.

Stin joins us today to talk about how you can make the best of your legacy systems through integrations, giving your call center operators the tools they need right when they need it.

Links & Notes

(00:00) - Welcome to Connected Knowledge
(00:24) - Introducing Stin Mattu
(01:04) - What is Connected Knowledge?
(02:15) - The Baggage Behind Connected Systems
(07:50) - Lift & Shift versus Linking Systems
(09:12) - On Integrations
(13:15) - Knock-on KM Benefits
(20:13) - RightAnswers

24 episoder

#Tech #Business #TruStory FM #Upland Software