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Compassion is a Core Competency in Healthcare with Elizabeth Bruno
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Dr. Nathan Regier, your host, welcomes Elizabeth ‘Liz’ Bruno to today’s episode. Liz, Vice President and Chief Learning Officer at Baptist Health in Jacksonville, Florida, oversees an impressive six-hospital system with a staggering 14,000 employees.
She's a force to be reckoned with—a true rebel at heart and a shining example of compassion in the healthcare field.
When it comes to understanding the profound meaning of real compassion in the world of healthcare, Liz gets it.
Key Takeaways:
[3:27] Liz shares how she became a nurse.
[4:40] Liz explains why she likes to be called a ‘Learning and Developing Goddess’.
[5:14] Liz talks about her role at Baptist Health.
[7:20] Liz defines compassion as a competency.
[8:35] There can be compassion without empathy.
[11:50] Compassion helps everyone involved feel better.
[12:50] Dr. Nate shares one of the greatest barriers to practicing compassion.
[13:29] How does Liz teach people to behave compassionately in the business of healing?
[16:24] How do we deal with burnout and honor our identities in the process?
[20:02] It’s ok to be vulnerable.
[21:00] How does Liz convince people that being vulnerable is the key to more energy and better care?
[23:18] Remembering the times when someone took care of you is a great tool to deal with burnout.
[26:10] Liz discusses the issue of shortages in healthcare.
[29:04] Liz talks about the training she is giving on how to be compassionate virtually.
[31:55] What is Liz looking forward to in the next few years?
[35:26] Dr. Nate shares the highlights of an amazing conversation with Elizabeth Bruno.
Mentioned in this episode:
Follow Elizabeth ‘Liz’ Bruno on Linkedin
Baptist Health in Jacksonville, Florida
Tweetables:
“Compassion makes everything better” #oncompassion
“Compassion improves outcomes and satisfaction.” #oncompassion
“Compassion is a learnable and a teachable skill.” #oncompassion
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