Introducing The Unshakeables, a new podcast from Chase for Business and iHeartMedia's Ruby Studio. Small businesses are the heart and soul of this country, but it takes a brave individual to start and run a company of their own. From mom-and-pop coffee shops to auto-detailing garages -- no matter the type of industry you’re in, every small business owner knows that the journey is full of the unexpected. A single moment may even change the course of your business forever. Those who stand firm ...
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Innehåll tillhandahållet av Matt Artz | Anthro to UX and Matt Artz. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Matt Artz | Anthro to UX and Matt Artz eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
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Julia Wignall on Anthro to UX with Matt Artz
MP3•Episod hem
Manage episode 443288244 series 2854217
Innehåll tillhandahållet av Matt Artz | Anthro to UX and Matt Artz. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Matt Artz | Anthro to UX and Matt Artz eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
In this Anthro to UX podcast episode, Julia Wignall speaks with Matt Artz about her UX journey. She discusses the value of anthropology in the healthcare field and how she uses design research and service design to improve patient experiences. Julia emphasizes the importance of executive sponsorship and navigating the complexity of healthcare problems. She also highlights the need for qualitative methods, journey mapping, and service blueprinting in service design. Julia provides insights into the intersection of anthropology, design, and healthcare.
…
continue reading
About Julia Wignall
Julia Wignall is an accomplished anthropologist currently serving as the Manager of Experience Insights & Design at Seattle Children's, where she brings the principles of social science to guide business decisions. With over a decade of experience in the field, she leads workforce, patient, and family experience insights, employing mixed methods research and service design for strategic innovation. Julia's expertise lies in ethical research practices, ethnography, and qualitative analysis, making her an invaluable asset in driving equity-focused design projects and generating actionable insights that impact product and program strategies throughout the organization.Key Moments
00:01:25 - Julia's interest in anthropology and migration experiences 00:03:42 - Julia's work at Seattle Children's Hospital 00:04:48 - Transitioning to design research and learning on the job 00:07:06 - The value of executive sponsorship in facilitating change 00:09:24 - Navigating limitations and communicating research findings 00:10:57 - The role of business anthropology in understanding organizational culture 00:12:16 - Perspectives on anthropology and design in the medical field 00:13:42 - Facilitating change and adoption in a collaborative healthcare environment 00:15:29 - Using service design to navigate complexity and solve problems 00:18:00 - Incorporating technology into service design in healthcare 00:21:00 - Recommended skills for those interested in service design in healthcare 00:24:59 - Upcoming events and opportunities for networking in the field 00:25:59 - How to get in touch with JuliaRecommended Links
50 episoder
MP3•Episod hem
Manage episode 443288244 series 2854217
Innehåll tillhandahållet av Matt Artz | Anthro to UX and Matt Artz. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Matt Artz | Anthro to UX and Matt Artz eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.
In this Anthro to UX podcast episode, Julia Wignall speaks with Matt Artz about her UX journey. She discusses the value of anthropology in the healthcare field and how she uses design research and service design to improve patient experiences. Julia emphasizes the importance of executive sponsorship and navigating the complexity of healthcare problems. She also highlights the need for qualitative methods, journey mapping, and service blueprinting in service design. Julia provides insights into the intersection of anthropology, design, and healthcare.
…
continue reading
About Julia Wignall
Julia Wignall is an accomplished anthropologist currently serving as the Manager of Experience Insights & Design at Seattle Children's, where she brings the principles of social science to guide business decisions. With over a decade of experience in the field, she leads workforce, patient, and family experience insights, employing mixed methods research and service design for strategic innovation. Julia's expertise lies in ethical research practices, ethnography, and qualitative analysis, making her an invaluable asset in driving equity-focused design projects and generating actionable insights that impact product and program strategies throughout the organization.Key Moments
00:01:25 - Julia's interest in anthropology and migration experiences 00:03:42 - Julia's work at Seattle Children's Hospital 00:04:48 - Transitioning to design research and learning on the job 00:07:06 - The value of executive sponsorship in facilitating change 00:09:24 - Navigating limitations and communicating research findings 00:10:57 - The role of business anthropology in understanding organizational culture 00:12:16 - Perspectives on anthropology and design in the medical field 00:13:42 - Facilitating change and adoption in a collaborative healthcare environment 00:15:29 - Using service design to navigate complexity and solve problems 00:18:00 - Incorporating technology into service design in healthcare 00:21:00 - Recommended skills for those interested in service design in healthcare 00:24:59 - Upcoming events and opportunities for networking in the field 00:25:59 - How to get in touch with JuliaRecommended Links
50 episoder
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