It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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158 -William Swelbar, Chief Industry Analyst, The Swelbar-Zhong Consultancy
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This week: William Swelbar, Chief Industry Analyst, The Swelbar-Zhong Consultancy; Delta's robust Q2; Fares are up-is the sky the limit?; AA-JetBlue court case & is EWR NYC? Listener Q: AA data breach? Thoughts on Alaska's voluntary rebooking option; Shout-outs: Canada Jetlines, United's NY-Malaga Spain.
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190 episoder