Welcome to The Vacation Rental Show: How We Grow. Consider this your playbook for all things vacation rental, as we deep-dive into the latest hot topics, technology, and strategies, to help you take your vacation rental business to the next level. Hosted by industry veteran, Lynell Gordon.
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Maximizing Guest Reviews: Strategies for High Ratings with Riley Goldman of Beachside Vacation Rentals
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In this episode of The Vacation Rental Show: How We Grow, host Lynell Gordon is joined by Riley Goldman, CEO and co-founder of Beachside Vacation Rentals. Together they explore: Riley’s career journey Scaling a vacation rental business The power of networking Managing guest reviews Using AI for improved guest experiences Using market data for reali…
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Differentiating Your Vacation Rental Business in a Competitive Market with Brooke Pfautz of Vintory
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In this episode of The Vacation Rental Show: How We Grow, host Lynell Gordon is joined by Brooke Pfautz, the CEO and Founder of Vintory. Together they explore: Challenges in finding professional property management services Aligning team members towards common objectives The importance of inventory acquisition Predictions regarding the vacation ren…
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Building a Strong Team Culture in Vacation Rentals with Bethany Smith of Hobbspitality
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In this episode of The Vacation Rental Show: How We Grow, host Lynell Gordon is joined by Bethany Smith, Chief Administrative Officer at Hobbspitality. Together they explore: Bethany’s journey from housekeeper to manager Optimizing housekeeping operations Fostering strong connections with guests The significance of core values in shaping company cu…
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Achieving Operational Excellence in Vacation Rentals with Jim DeVos of Best Beach Getaways
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In this episode of The Vacation Rental Show: How We Grow, host Lynell Gordon is joined by Jim DeVos, President of Best Beach Getaways. Together, they explore: Preparing vacation rental operations for the 2025 season The key to operational excellence The power of team dynamics Redefining branding in the vacation rental industry The significance of s…
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Optimizing Your Off-Season: Setting Up for Success with Jim DeVos of Best Beach Getaways
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In this episode of The Vacation Rental Show: How We Grow, host Lynell Gordon is joined by Jim DeVos, President of Best Beach Getaways. Together, they explore: Key strategies for vacation rental managers to focus on during the offseason Effective ways to maintain and increase bookings during slower periods Approaches to staff training and developmen…
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Personalization Strategies for Vacation Rentals with Stacy Wesson of Cascara Vacation Rentals
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In this episode of The Vacation Rental Show: How We Grow, host Lynell Gordon is joined by Stacy Wesson, General Manager at Cascara Vacation Rentals. Together they explore: Tackling staff burnout Converting second homes into vacation rentals The need for improved industry education Implementing new technology Stacy Wesson is General Manager at Casca…
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When to Listen to the Data with Chris Wheeler of Scenic Stays
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In this episode of The Vacation Rental Show: How We Grow, host Lynell Gordon is joined by Chris Wheeler, Owner of Scenic Stays. Together, they explore: How to book off-season rentals Using data to enhance the efficiency of housekeeping operations How to balance data insights with owner expectations in revenue management Chris is Owner of Scenic Sta…
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Navigating Legislative Changes in Vacation Rentals with Ginger Harrelson of Beachball Properties (Feat. Scott Leggat of Inhabit IQ)
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In this episode of The Vacation Rental Show: How We Grow, host Lynell Gordon is joined by Ginger Harrelson, co-owner and Corporate Counsel of Beachball Properties, and Scott Leggat, Director of Government Affairs and Advocacy at Inhabit IQ. Together they explore: The Alabama Tourism Protection Act Insights into navigating the legislative process Th…
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Think Like a Hospitality Professional with Michael Friedman of Vacation Rental University
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In this episode of The Vacation Rental Show: How We Grow, host Lynell Gordon is joined by Michael Friedman, CEO of The Simple Life Hospitality and Co-Founder of Vacation Rental University. Together, they explore: Why property managers need to consider themselves part of the hospitality industry How to avoid the most common vacation rental mistakes …
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Metrics, Freebies, and Competitor Analysis: Marketing Advice from Susan Tormollen of A Better Meal
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In this episode of The Vacation Rental Show: How We Grow, host Lynell Gordon is joined by Susan Tormollen, Former Director of Marketing at Expedia, Founder of Camp Do It and Head of Marketing at A Better Meal. Together, they explore: Why you need to measure every part of the customer lifecycle Successful marketing strategies in the VR space How to …
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Data-Driven Decision Making in Vacation Rental Management with Steve Caron of Inhabit
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In this episode of The Vacation Rental Show: How We Grow, host Lynell Gordon is joined by Steve Caron, the Executive Vice President and Managing Director, Vacation Division at Inhabit. Together they explore: The importance of mindset Data-driven decision-making Embracing challenges The use of AI in the industry Creating exceptional guest experience…
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The Good, the Bad, and the Ugly with Elaine and Lance Stitcher of Seaside Vacations & Sales
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In this episode of The Vacation Rental Show - How We Grow, host Lynell Gordon is joined by Elaine and Lance Stitcher, the co-owners of Seaside Vacations and Sales. Together, they explore: How to build a brand from day one The good, and the not-so-good, stories from their journey so far Why you can’t be afraid to let people go when they’re not worki…
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Creating a Brand Bible with Amber Hurdle of Employer Brand Central
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In this episode of The Vacation Rental Show: How We Grow, host Lynell Gordon is joined by Amber Hurdle, founder of Employer Brand Central. Together they explore: Maintaining employee engagement during change Emerging branding trends Creating a “Brand Bible” Challenges faced by women in business today Amber is the founder of Employer Brand Central, …
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Competitors are Friends with John Stokinger, Director of Sales at Direct
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In this episode of The Vacation Rental Show - How We Grow, host Lynell Gordon is joined by John Stokinger, Director of Sales at Direct. Together, they explore: The camaraderie and communication of the vacation rental industry How some industry conferences could be improved to focus on education and cost efficiency Why it’s crucial for property mana…
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Happy Customers Means More Innovation with Michael B. Rubin of Streamline
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In this episode of The Vacation Rental Show: How We Grow, host Lynell Gordon is joined by Michael B. Rubin, General Manager of Streamline Vacation Rental Software at Inhabit. Together, they explore: Streamline’s recent innovations How good customer feedback provides a solid foundation for future innovation The upcoming Streamline Summit Since the b…
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Tech Solutions are NOT One-Size-Fits-All with John An of TechTape
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In this episode of The Vacation Rental Show - How We Grow, host Lynell Gordon is joined by John An, Founder and CEO at TechTape and President at Ohana Stay. Together, they explore: Why there is technology fragmentation in the industry How to implement tech solutions Revenue management in 2024 John is Founder and CEO of TechTape, providing short-ter…
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The Shortening of the Booking Window with Brian Olson of Beachcomber Vacation Homes
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In this episode of How We Grow, host Lynell Gordon is joined by Brian Olson of Beachcomber Vacation Homes. Together, they explore: The increasing trend of shortened booking windows The rebranding of Northwest Vacation Rental Professionals to VR Nation Fostering a culture of trust in your team Brian is the Owner of Beachcomber Vacation Homes, offeri…
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Make Your Property Memorable with Cara Shimizu of VR Decor
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In this episode of How We Grow, host Lynell Gordon is joined by Cara Shimizu of VR Decor. Together, they explore: How to make listing photos stand out Why you should make your property Instagrammable What colors rent well Cara is the owner of VR Decor, a specialist decorating company committed to helping short-term rental owners achieve maximum rev…
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How to Effectively Market to Owners with Randy Hall of Liquid Life Vacation Rentals
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In this episode of How We Grow, host Lynell Gordon is joined by Randy Hall of Liquid Life Vacation Rentals. Together, they explore: Marketing to new owners Hiring the right people as you grow Targeting the right areas for growth Randy is Owner and Team Leader of Liquid Life Vacation Rentals, bringing over 25 years of marketing and small business ex…
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How to Build Your Reputation with Jessica Gillingham of Abode Worldwide
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In this episode of How We Grow, host Lynell Gordon is joined by Jessica Gillingham of Abode Worldwide. Together, they explore how to boost your reputation through: Crafting your own narrative Becoming an expert in the industry Communicating interesting information regularly with owners Jessica is Founder and CEO of Abode Worldwide, a specialist pub…
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Bucket Your Business with Fred Boothby of Enjoy Unique Stays
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In this episode of How We Grow, host Lynell Gordon is joined by Fred Boothby of Enjoy Unique Stays. Together, they explore: The value of mentorship across the vacation rental industry Why you should view each business operation as a separate entity The opportunities for inspiration that come from opening up your home In 2019, Fred co-founded Enjoy …
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Why You Should Make Safety Your Number One Priority with Justin Ford of Breezeway
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In this episode of How We Grow, host Lynell Gordon is joined by Justin Ford of Breezeway. Together, they explore: Taking appropriate safety measures for hot tubs and pools Where the real risks lie with fire pits Guests’ increasing focus on safety Justin is the Director of Short-Term Rental Safety and Certification Programs Director at Breezeway, as…
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How You Can Protect Your Rental Property Guests with Justin Ford of Breezeway
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In this episode of How We Grow, host Lynell Gordon is joined by Justin Ford of Breezeway. Together, they explore: Why accidents are so common in vacation rentals The most common causes of injuries and fatalities and how to prevent them The toxic mindset many are plagued with Justin is the Director of Short-Term Rental Safety and Certification Progr…
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Beyond Airbnb: Scaling Vacation Rentals in the Middle East with Mahwussh Alam of One Perfect Stay
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In this episode of How We Grow: The Vacation Rental Show, host Lynell Gordon is joined by Mahwussh Alam, the CEO of One Perfect Stay. Join them as they: Dive into Mahwussh’s journey from starting in the vacation rental space during Airbnb's rise in Dubai to her aspirations of managing thousands of units across the Middle East Uncover the strategies…
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Getting Started with Franchising with Vickie Storm of iTrip
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In this episode of The Vacation Rental Show: How We Grow, host Lynell Gordon is joined by Vickie Storm of iTrip. Together, they cover: Why to consider using a franchise model Key benchmarks when scaling a franchise Advice for switching to a franchise model How franchising often exceeds expectations Since 2016, Vickie has been involved with iTrip, i…
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Vacation Rental Stories: Episode 67 - Making Direct Reservations Easy for Your Customers
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In this episode of How We Grow, host and vacation rental industry veteran Lynell Gordon is joined by Eric Goldreyer of bnbfinder. Together, they cover: Why property managers are driving direct reservations Eric’s advice for vacation rental managers: have a website How travelers are actively searching for the option to book direct Eric is CEO of bnb…
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The Four ‘C’s of Hospitality with Adam Knight of Recreation Vacation Rentals
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In this episode of The Vacation Rental Show: How We Grow, host Lynell Gordon is joined by Adam Knight of Recreation Vacation Rentals. Together, they cover: The four ‘C’s of hospitality What makes good communication with owners How to grow when you can’t afford to hire new team members How negative experiences can improve your approach to hospitalit…
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Quarterly Revenue Trends for Vacation Rental Success with Tim Woodward
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In this episode of The Vacation Rental Show: How We Grow, host Lynell Gordon is joined by Tim Woodward of Local Social. Together, they cover: Strategies for leveraging vacation rental analytics How to maximize property revenue in each quarter Demand and price sensitivity in revenue management Rental management differences in East versus West Tim se…
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Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership
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In this episode of How We Grow, host Lynell Gordon is joined by Lisa Stinnett of Inhabit. Together, they cover: ● Inhabit’s history from start-up to industry leader ● How Inhabit is bringing products from residential properties to vacation rentals ● How Inhabit is solving property manager pain points Lisa is CEO of Inhabit, a leader in both the vac…
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Vacation Rental Stories: Episode 62 - Growing With Your People
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In this episode of How We Grow: The Vacation Rental Show, host Lynell Gordon is joined by Jim Bizily of I Love Vacations. Together, they cover: Why a solid team and inventory are key to successful growth How to refine hiring to ensure the right people are in the right seats Why it’s crucial to define your mission and goals early Jim Bizily is Found…
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Vacation Rental Stories: Episode 61 - Keeping Your Infrastructure Up to Date
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In this episode of How We Grow: The Vacation Rental Show, host Lynell Gordon is joined by Lino Maldonado of BeHome 247 at the Streamline Conference 2023. Together, they cover: How to use technology wisely Why you should be aware of Hilton Hotel Group’s partnership with Tesla Why now is the time to introduce electric vehicle (EV) charging into your …
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Vacation Rental Stories: Episode 60 - Personalizing Every Guest’s Stay
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In this episode of How We Grow: The Vacation Rental Show, host Lynell Gordon is joined by Rachele Hobbs of Hobbs Realty at the Streamline Conference 2023. Together, they cover: How to achieve high guest loyalty Why you need to know your business goals to grow Hobbs Realty’s unique care offering: Hobbspitality Rachele is CEO of Hobbs Realty, a famil…
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A Call to Veto SB280 with Tiffany Edwards of Coletta Consulting LLC
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Join Lynell Gordon as she sits down with Tiffany Edwards of Coletta Consulting LLC to ask Governor DeSantis to veto Senate Bill 280. This bill should be vetoed because it: Will harm Florida tourism and property rights Lacks consumer protection measures Makes it harder for families to find accommodation due to its maximum occupancy rules Allows a ta…
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Regulatory Risks Facing Vacation Rentals with Scott Leggat of Inhabit
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In this episode of How We Grow: The Vacation Rental Show, host Lynell Gordon is joined by industry veteran Scott Leggat. Together, they cover: The current regulatory landscape facing short-term rentals The need for local alliances and trade organizations Why you can’t act like your business is safe from regulatory changes Scott is the Director of G…
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The Healing Power of Sharing Experiences with John Suzuki of Finding Better
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In this episode of How We Grow: The Vacation Rental Show, host Lynell Gordon is joined by John Suzuki of Finding Better. Together, they cover: The importance of setting goals Fostering inclusivity in the workplace Finding joy in work and personal life With a history in the vacation rental industry, John is now an Author and Speaker, committed to tr…
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Learn to Delegate Before It’s Too Late with Andy Newman of Newman Hospitality
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In this episode of How We Grow: The Vacation Rental Show, host Lynell Gordon is joined by Andy Newman of Newman Hospitality. Together, they cover: Why you need to learn how to delegate How Newman Hospitality has grown through playing The importance of knowing when to quit In 2014, Andy Founded Newman Hospitality, a Superhost on Airbnb and Premiere …
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Strong Communities: The Key to Growth with Jodi Cleer of I Love Vacations
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In this episode of How We Grow: The Vacation Rental Show, host Lynell Gordon is joined by Jodi Cleer of I Love Vacations. Together, they cover: How community relationships and technology can help with fast-paced growth Avoiding the growing pains that come from growing too fast The true heartwarming spirit of hospitality Jodi is Chief Marketing Offi…
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Define Your Growth Goal with Alex Zemianek of JZ Vacation Rentals
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In this episode of How We Grow: The Vacation Rental Show, host Lynell Gordon is joined by Alex Zemianek of JZ Vacation Rentals. Together, they cover: How to sustainably grow a business Why knowing your end goal is imperative to growing your business The power of networking Alex is the Founder and CEO of JZ Vacation Rentals, one of the midwest’s lar…
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Why Change, Self-Empowerment, and Curiosity are Crucial to Growth with John Suzuki
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In this episode of How We Grow: The Vacation Rental Show, host Lynell Gordon is joined by John Suzuki of Finding Better. Together, they cover: Why curiosity is key to growth How self-empowerment can change your life and your business Why change is not a bad thing With a history in the vacation rental industry, John is now an Author, Speaker, and Sa…
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Making the Real Estate Leap with Sarah Bernard of Red Key Realty Leaders and Sonnenblick Chalet
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In this episode of How We Grow: The Vacation Rental Show, host Lynell Gordon is joined by Sarah Bernard of Red Key Realty Leaders and Sonnenblick Chalet. Together, they cover: Real estate misconceptions How to make the leap to real estate Managing two businesses in COVID Sarah is a Realtor at Red Key Realty Leaders, specializing in home sales in th…
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Mistakes Are Okay with Rachel Alday of Abode Luxury Rentals
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In this episode of How We Grow: The Vacation Rental Show, host Lynell Gordon is joined by Rachel Alday of Abode Luxury Rentals. Topics they cover: Organic business growth Fostering authentic relationships Opportunities to learn from mistakes Rachel Alday is the Co-Owner and Co-Founder of Abode Luxury Rentals, a Utah-based property management and va…
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Vac-AI-tion Rentals with Francois Gouelo of Enso Connect
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In this episode of How We Grow: The Vacation Rental Show, host Lynell Gordon is joined by Francois Gouelo of Enso Connect. Topics they cover: The future of AI in hospitality Potential AI use cases Using AI to train your team Francois Gouelo is the Co-Founder and CEO of Enso Connect, a guest experience operating software that leverages smart home de…
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Branding is Essential! Advice from Fred Cercena of GetAway Vacations
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In this episode of How We Grow: The Vacation Rental Show, host Lynell Gordon is joined by Fred Cercena of GetAway Vacations.. Topics they cover: The importance of branding Marketing to existing clients Software for building relationships with guests Fred Cercena is the CEO and Founder of GetAway Vacations, Killington’s Premier Vacation Rental Compa…
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Document Your Processes! with Valerie Budd and Jessica Grogan of Rent Branson
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In this episode of How We Grow: The Vacation Rental Show, host Lynell Gordon is joined by Valerie Budd and Jessica Grogan from Rent Branson. Topics they cover: The importance of a good property management system Why you need to document and communicate your processes How Jessica learned to always ask questions Jessica Grogan is the Chief Operating …
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Managing Homeowner Relationships with Tiffany Hobbs Wilson of Hobbs Realty
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In this episode of How We Grow: The Vacation Rental Show, host Lynell Gordon is joined by Tiffany Hobbs Wilson, Chief Operating Officer and BIC at Hobbs Realty. Topics they cover: Growing your inventory by homeowner acquisition Strategies for dealing with difficult homeowners Revenue management and dynamic pricing A Holden Beach native, Tiffany was…
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Maximizing Revenue in Vacation Rentals with Douglas Brindley, Owner and President of Brindley Beach Vacations & Sales
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In this episode of How We Grow: The Vacation Rental Show, host Lynell Gordon is joined by Douglas Brindley, Owner and President of Brindley Beach Vacations & Sales. Topics they cover: The Power of knowledge sharing in the vacation industry Ways to generate revenue for owners of vacation homes The concept of damage waivers and its benefits Douglas i…
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Build Your Voice and Grow Your Short-Term Rental Business with Jennifer Mucha, President and Founder of Arrived
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In this episode of How We Grow: The Vacation Rental Show, host Lynell Gordon is joined by Jennifer Mucha, President and Founder of Arrived. Join them as they: Explore how to grow in those early days out on your own Explain why you should research investors thoroughly before getting sucked in Discuss how to use software and why you shouldn’t overext…
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Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty
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In this episode of How We Grow: The Vacation Rental Show, host Lynell Gordon is joined by Scott Jordan, Owner of Maui Life Realty. Topics they cover: What it’s like being a vacation rental property manager in the Maui area The tragedy of the Maui fires How property managers can help the victims Scott entered the Real Estate industry as an investor,…
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The Power of Mentorship with Matt Landau, Founder at VRMB.com
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In this episode of How We Grow: The Vacation Rental Show, host Lynell Gordon is joined by Matt Landau, Founder of VRMB. Topics they cover: The importance of mentorship for both aspiring and established vacation rental companies Why you need to tap into the knowledge base of others and grow your network Finding your passion, staying inspired, and te…
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Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals
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In this short episode of How We Grow: The Vacation Rental Show, host Lynell Gordon is joined by Michael Godfrey, Owner of Michael’s Vacation Rentals. Topics they cover How Michael organically grew his vacation rental business Whether or not you should become a franchisee Why you should treat your homeowners like family Michael Godfrey is the Owner …
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