Bästa Brian Kearney podcaster (2024)

1
Getting to the core of CX w/Vaishali Dialani 18:50

4d ago18:50

18:50

In this episode, Amas sits down with Vaishali to discuss the evolving world of Customer Experience (CX). The conversation kicks off with Amas asking Vaishali to define CX and explain its importance in a business landscape where companies are increasingly cutting back on their CX departments. Vaishali describes CX as a "fuss-free" process that focus…

1
useful Ideas for AI in contact centers w Jim 25:05

18d ago25:05

25:05

The podcast episode is a discussion between Amas and Jim, focusing on the future of customer service in the era of AI, particularly in call centers. Jim, who is associated with RingCentral, emphasizes that despite the growing integration of AI, human-based customer service is far from dead. AI, he argues, should be seen as a tool to augment and sup…

1
Is it time to retire NPS? w Rob Dwyer 32:06

29d ago32:06

32:06

Here's a summary of the podcast: Title: It is time to end NPS w Rob Host: Amas Guest: Rob Key Topics Discussed: 1. The state of customer service and declining ACSI ratings 2. Problems with current customer feedback methods, particularly surveys 3. Issues with star ratings and their loss of meaning 4. The evolution of speech analytics in customer se…

1
Fixing the contact center agent experience for good w Brian K 43:00

1M ago43:00

43:00

In this episode, Amas welcomes Brian back to the show for yet another insightful discussion, jokingly suggesting they need a loyalty punch card for frequent guests. The conversation dives deep into the challenges and solutions in the contact center industry, particularly focusing on improving the employee experience. Brian explains that the key to …

1
Call center managers are the source of employee pain w Brian 33:48

1M ago33:48

33:48

In this episode, Amas and Brian dive into a compelling discussion about the state of the contact center industry and how it impacts both employees and customers. They reflect on their previous episodes' popularity, emphasizing the resonance of this topic with their audience. Amas expresses gratitude to listeners and encourages feedback via LinkedIn…

1
Cory Morris - Gary Michaels Clothiers 37:24

2M ago37:24

37:24

Join me as I sit down to talk with Cory Morris, the new owner of Gary Michael's Clothiers in Kearney. In this episode, we'll dive into Cory's shift from running a bookkeeping business to taking over a popular clothing store, the ups and downs of running a retail business, how he gets his family in on the action, and more! Cory also gives great insi…

1
Special Collab Podcast with Sheila Jenkinson of the Growing Small Town Nebraska Podcast 2:30:58

2M ago2:30:58

2:30:58

In this special collaboration episode, join me as I sit down with Sheila Jenkinson, the host of the Growing Small Town Nebraska Podcast. Sheila and I talk about our experiences in supporting and promoting small businesses in rural Nebraska. We discuss the unique challenges and opportunities facing small towns, as well as the inspiring stories of lo…

1
Fixing the grind in contact centers w Brian K 32:10

2M ago32:10

32:10

### Podcast Episode Notes: "Enhancing Contact Center Work" **Host:** Amas **Guest:** Brian **Episode Summary:** In this insightful follow-up episode, Amas reconnects with Brian to delve deeper into the challenges faced by contact center agents and explore the profound impact of meaningful work on employee satisfaction and performance. Listeners are…

1
How the call center agent job got so bad w Brian Kearney 31:31

3M ago31:31

31:31

### Podcast Summary: "Amas Talks - How the Call Center Agent Job Got So Bad" #### Introduction - **Host:** Amas - **Guest:** Brian, an industry expert focused on improving the lives of call center agents and managers. #### Key Points Discussed: 1. **Current State of Call Center Jobs:** - Call center jobs have become increasingly difficult and less …

1
Rethinking AI in contact centers w Brian Jeppeson 24:26

4M ago24:26

24:26

### Podcast Episode Notes: "Rethinking AI in Contact Centers" **Host:** Amas **Guest:** Brian **Episode Summary:** In this episode, Amas welcomes Brian, a veteran in the contact center industry, to discuss the evolving role of AI, particularly chatbots and voice assistants, in enhancing both customer and agent experiences. They delve into the pract…

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Ep #11: Risk, Resilience, and Innovation in the African Venture Landscape with Daniel Novitzkas 48:34

4M ago48:34

48:34

In today's episode, we sat down with Daniel Novitzkas, co-founder of Specno. Daniel shares insights into the unique challenges and opportunities of building startups in Africa. He reflects on the success of small teams compared to larger ones–emphasizing the importance of high-performance culture and adaptability, and the need to crack the code of …

1
Paul Oettinger - Pals Brewing Company 42:35

5M ago42:35

42:35

In this episode of the podcast, I sat down with Paul Oettinger, co-owner of Pals Brewing Company located in North Platte. Paul's passion for brewing and dedication to his business is inspiring, and this conversation is a must-listen for anyone interested in the brewery business or entrepreneurship in general. He takes us on a journey of how he got …

1
Ep #10: From Vision to Reality: Redefining Investment Opportunities in Africa with Mitchan Adams 55:27

5M ago55:27

55:27

In this episode, guest Mitchan Adams, an investor and venture builder who co-founded Ozow, shares his inspiring journey, his goal of transforming the startup ecosystem in South Africa through his venture builder model, and how his initial plan to leave the country led him to recognize the need for change within South Africa's business landscape. Li…

1
Government agencies can teach us about customer experience w Stephanie Thum Ph.D. 37:43

5M ago37:43

37:43

- Stephanie, it is fantastic to see you. I am glad you finally made time for it. Welcome to the show. And congratulations on all your success with the show and your book and everything. - Sludge is a term that's new to me that you introduced into my lexicon. Think about it as friction, as mental, psychological friction when you're trying to get som…

1
Ep #09: Challenges and Opportunities in African VC 58:15

6M ago58:15

58:15

In today’s episode, we talk about venture capital in Africa and how it differs from more established markets. We explore the need for a tailored approach to startup funding on the continent, the challenges of raising capital in Africa, the role of investors in supporting local entrepreneurs, and the potential for growth and innovation in African st…

1
Ep #08: Blockchain Solutions for Real Estate Transparency in Africa with Nnamdi Uba 37:29

6M ago37:29

37:29

Today’s guest is Nnamdi Uba, Co-Founder/CEO at Systemap by HouseAfrica. Nnamdi's entrepreneurial journey led him to leveraging blockchain technology to tackle land and property titling issues in Africa. Fueled by his passion for innovation and social impact, he joins the podcast to share the unique approach he is taking to address housing challenge…

1
Unleashing the limitless potential of A.I. w Carrie Steyer 24:47

6M ago24:47

24:47

- Carrie, we've been trying to do this for a while. How are you? I'm doing well. It's good to see you again as well. Awesome. - Today, Jarrett looks at a purchase that changed your life in a positive way. What is that one purchase to you that was quite impactful? For me, it'll be the Alexa dot. At a smart oven. - Bob Greene: AI has the potential to…

1
T&T Mobile Washing - The Follow Up Episode 22:48

6M ago22:48

22:48

In this episode, we catch up with Tyler Schake, owner of T&T Mobile Washing. Tyler was one of our early guests, and we're excited to hear about how his business has grown and changed since we last spoke. Tyler shares with us some of the challenges that come with running a growing business, including managing employees, updating systems, and embraci…

1
Ep #07: Pioneering Venture Capital in Africa and Embracing Global Opportunity with Andrea Böhmert 1:02:28

6M ago1:02:28

1:02:28

Andrea Böhmert is a seasoned investor and High-Growth Enthusiast who has reshaped the narrative of venture capital in Africa. In this episode, Andrea shares her unconventional journey and the challenges she faced in establishing venture capital as a viable asset class in South Africa. From overcoming local investor reluctance to embracing failure a…

1
The exciting, scary future of customer service? W Lucas Anderson 46:15

6M ago46:15

46:15

- Most contact centerings, customer service organizations have decided it is too inefficient, too expensive to get humans. The cheap and efficient way to scrub all the humanity out of them is to make them more bot like. Luke says the defaults may just very well be bots in the future. - Customer experience became a thing, I don't know, well over a d…

1
Ep #06: Grassroots Engagement for Scaling Your Start-up in Africa with Daniel Yu 50:23

6M ago50:23

50:23

Join Daniel Yu, Founder & CEO of Wasoko, as he shares the gripping narrative behind his unconventional journey from university to African entrepreneurship. In this episode, Daniel dives into the motivations driving his decision to pivot towards addressing the critical needs of African markets, emphasizing the importance of personal connections and …

1
Eternal truths in contact center networking w David Hadobas 33:34

6M ago33:34

33:34

David is the founder and CEO of a networking group. Perry: I can't believe it's now 2024. Has put me in touch with many wonderful people I now consider friends. We'll get to know you during the show. - CCNG is a networking group for blue collar contact center workers. How have you done it without commercials, ads, marketing? Enjoy the journey, beca…

1
Ep #05: Could Blockchain Be the Answer to Startup Success in Africa? with Greg Schneider 53:46

7M ago53:46

53:46

Could blockchain be revolutionizing startups in Africa? Greg Schneider, COO at Empowa, dives deep into this topic, revealing the hurdles and opportunities in the continent's burgeoning entrepreneurial landscape. Empowa's mission to empower African families with climate-smart homes presents a unique approach to property development through decentral…

1
The future of Telephony w Steve Infante 30:06

7M ago30:06

30:06

-- Steve: What explains this dichotomy of fantastic, beautiful tools for the consumer and then 1980s for the poor contact center or customer service employee overall? He says it's really and truly interoperability issues. Steve: There has to be an interoperability and migration plan. - You are an executive for what we call ccas, contact center as a…

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Ep #04: Pioneering Fintech and Uncharted Horizons in Africa with Dan Kleinbaum 44:43

7M ago44:43

44:43

Discover the untold story of Dan Kleinbaum, CEO of Buoy, who pioneered fintech in emerging markets before Africa's startup ecosystem took shape. Dan joins the show today to share the challenges and triumphs of navigating uncharted territory, reflecting on the privilege and pain of entrepreneurship. Listen in as Dan opens up about his journey from c…

1
Ep #03: Navigating Startup Challenges and Opportunities in Africa 1:00:53

7M ago1:00:53

1:00:53

Ever wondered what it takes to navigate the dynamic startup ecosystem in Africa? In this episode, we explore the intricacies of building successful startups in African markets with Leah Nduati, who transitioned from trade facilitation to startup acceleration in Africa, focusing on tech startups and growth-stage companies. Listen in as we dive into …

1
Ep #02: Rethinking the VC Model in Africa 39:26

7M ago39:26

39:26

Are you curious about the dynamics of venture capital in the African context? In today’s episode, we’re looking at how the traditional VC model is adapting to the unique challenges and opportunities in Africa and exploring the nuances of startup funding and development on the continent. Listen in as we shed light on the need for a localized approac…

1
Ep #01: Bridging U.S. Capital and African Entrepreneurship 41:35

7M ago41:35

41:35

Have you ever wondered about the potential of startup investing in emerging markets? In the inaugural episode of Next Frontier, we invite listeners on a journey into this vibrant and challenging field, and set the stage for a series that promises to delve deep into the nuances of venture capital and startup ecosystems across different geographies. …

1
Local Strategies - How Better Online Reputation Drives Revenue with Raj Nijjer - EP329 49:21

7M ago49:21

49:21

Join us as we look at how your online reputation and local marketing strategies can drive revenue for your business, while avoiding pitfalls along the way. With guest Raj Nijjer of Edge, we’ll dive into the revenue impacts that your online reputation can have, and why this reputation building should be crucial in your planning. Join your host Loren…

1
Avoid The Noise: How To Prove That Your SEO Matters with Dan Taylor - EP328 46:21

8M ago46:21

46:21

Join us as we explore how to prove that SEO matters to resistant stakeholders and C-suite executives, along with ways to combat the external noise affecting the outlook on SEO efforts. Dan brings his experience as a leading SEO consultant for top companies to this exclusive interview. He and Loren navigate the complexities of the shifting SEO lands…

1
Select Sail & Sports - Brady Storrs 28:41

8M ago28:41

28:41

I had the opportunity to sit down with Brady Storrs, owner of Select Sail & Sports, one of the newest small businesses in Kearney. In this episode of the podcast, we dive into the excitement of getting a business up and running, the challenges Brady faced when buying the business and moving it from Omaha to Kearney, and more! If you want to find ou…

1
Can we fix Customer Experience? W/Michelle Martinez 34:05

8M ago34:05

34:05

Amas So, Michelle, we both work in the same area around keeping customers happy. And I was reading an article that talked about the ACSI rating, the American Customer Satisfaction index rating, and something happened. From 2006 on, we were on a steady rise. And in 2018, it starts to plummet. And I don't think anyone needs data to tell them that c…

1
Navigating Publisher Policies: Insights from Google's Trust & Safety Expert with John Brown - Special Episode 42:02

9M ago42:02

42:02

In this must-listen episode, join us for a sit-down with John Brown from Google's Trust & Safety team. With his rich background in building ad networks and more, John offers exclusive insights into Google's efforts to educate publishers globally. Discover critical differences between publisher policies and demand restrictions, explore the evolving …

1
PPC Strategies For 2024: Insights From Over 16,000 Businesses with Jacques van der Wilt - Sponsor Spotlight 35:53

9M ago35:53

35:53

We're diving into insights from over 16,000 ecommerce businesses, showing the trends that shaped PPC advertising in 2023, and how to use them to move forward into 2024. In this insightful interview with Jacques van der Wilt, he and Loren examine highlights from DataFeedWatch's powerful Multichannel Marketing Report. They take a look at which PPC st…

1
Dereck Djernes - Axe Holes 36:17

9M ago36:17

36:17

In this episode of the Good Life Small Business Podcast, we're talking to Derek Djernes, owner of Axe Holes in Kearney, a local business that's been killing it lately. We'll be getting into some real talk about the focus it takes to run a business while still working a day job, the unique challenges of having a business in another town, and we'll a…

1
How To Secure And Defend Your SEO Budget For Executive Buy-In 35:53

9M ago35:53

35:53

In an increasingly difficult economy, do you know how to prove the value of your SEO and remain efficient, while maintaining the SEO budgets you need to succeed? Will Critchlow, CEO of SearchPilot, joins me on the SEJShow to examine actionable strategies to doing more with less and maintaining the freedom to test, all while proving the positive imp…

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How To Create High-Impact Content In A Changing Landscape with Purna Virji - EP326 39:29

9M ago39:29

39:29

In an era of user-generated, human-generated and machine-generated content, mistakes are increasingly costlier to make. Learn the ways to revitalize and future-proof your approach to content marketing with Purna Virji, globally recognized content strategist and bestselling author of "High-Impact Content Marketing". She and Loren will uncover the co…

1
Revolutionizing Knowledge w AI - Dr Blumer 38:17

9M ago38:17

38:17

- Knowledge is the essential building block for pretty much everything we do. But I think the difference is if you don't apply the knowledge, it's useless. And that's why I think knowledge management and all these things we are discussing is so relevant and exciting. - Where I spend an unreasonable amount of time is reading. Apart from that, I real…

1
Google Ranking Factors: What Really Matters Right Now with Ben Steele - EP324 53:00

10M ago53:00

53:00

The most important thing you can do if you are worried about ranking is write content that satisfies intent and fulfills the aspirations of E-E-A-T. –Ben Steele, 09:11 Join us as we talk about the biggest updates to Google Ranking Factors this year, and what that means for you as we head into 2024. Our very own senior editor of ebooks, Ben Steele, …

1
Ryan Clark - Eustis Body Shop 23:45

10M ago23:45

23:45

In this episode of the podcast, we sit down with Ryan Clark, Vice President of Eustis Body Shop. Ryan is currently working in this long going family-owned business and has been instrumental in growing their location in Lincoln, NE. We'll discuss the challenges of opening a new location, the benefits and drawbacks of being part of a family business,…

1
Why You Should Switch To An Always On SEO Auditing Strategy with Patrick Reinhart - Sponsor Spotlight 46:12

10M ago46:12

46:12

Everyone who touches your website is on the SEO team. The problem is that most people don't know they're on the team. An “always on” mentality regarding SEO can help mitigate risk and protect rankings. Since there's no 'easy' button for a technical audit, join us for this special spotlight episode to learn how 24/7 monitoring can help you see every…

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Beyond Bard: A Conversation With Google’s Yury Pinsky On AI & The Future Of SEO - EP325 40:27

10M ago40:27

40:27

Bard is our creative collaborator. It's a place where you can come in and have a conversation with the large language model which really helps you to boost your productivity and bring your ideas to life. –Yuri Pinsky, 02:16 Step behind the curtain and into the world of Google's Bard with its Director of Product Management, Yury Pinsky, in an exclus…

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