The Salesforce Admins podcast features real-life Salesforce Admins, product managers, and community leaders who transform businesses, careers, and community with clicks, not code. This 20min (sometimes a bit more) weekly podcast hosted by Mike Gerholdt feature episodes to empower Salesforce Admins who are implementing Enterprise CRM solutions. There may be some (digital) confetti. For more than our most recent episodes, go to https://admin.salesforce.com/salesforce-admin-podcast.
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The podcast for salesforce.com products, features, and community all with a sense of humor. Perfect for Salesforce Admins, Salesforce Developers, and other Salesforce professionals everywhere.
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Hosted by consultant and Salesforce MVP, Matthew Morris. The Technology Flows podcast hears from Salesforce employees, partners, users and community advocates to get their opinions on how the future is being redistributed.
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Boost Your AI Strategy with Salesforce Labs AI Library
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18:38Today on the Salesforce Admins Podcast, we talk to Marianna Torres, Associate Salesforce Labs Evangelist at Salesforce. Join us as we chat about the Salesforce Labs AI Library and how it can get you started with implementing AI agents in your org. You should subscribe for the full episode, but here are a few takeaways from our conversation with Mar…
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Spring '25 Salesforce Features: AI, Flows, and User Management Updates
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25:57Today on the Salesforce Admins Podcast, we talk to Jennifer Lee, Lead Admin Evangelist at Salesforce and the host of How I Solved It and Automate This! Join us as we chat about everything coming with the Spring ‘25 release and what’s new for Agentforce and AI on Salesforce. You should subscribe for the full episode, but here are a few takeaways fro…
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How Erick Mahle is Using AI to Transform Mortgage Lending
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34:35Today on the Salesforce Admins Podcast, we talk to Erick Mahle, VP of Revenue Operations & Digital Transformation at Lendz Financial. Join us as we chat about how he’s using AI to drive digital transformation and how he started FlowFest, the largest global Salesforce flow competition. You should subscribe for the full episode, but here are a few ta…
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5 Steps for Admins to Get Agentforce Ready
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39:17Today on the Salesforce Admins Podcast, we talk to Dorian Earl, Salesforce Admin and Founder of Development Consulting Partners, LLC. Join us as we chat about the 5 steps you can take to prepare for Agentforce and AI. You should subscribe for the full episode, but here are a few takeaways from our conversation with Dorian Earl. Preparing for big ch…
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Agentforce's Best Friend: Clean, Reliable Data
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29:25Agentforce's Best Friend: Clean, Reliable Data Today on the Salesforce Admins Podcast, we talk to Lizz Hellinga, a Consultant and Salesforce MVP. Join us as we chat about why clean data is essential for leveraging generative AI and how you can get your organization moving. You should subscribe for the full episode, but here are a few takeaways from…
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What Are the Top AI Use Cases for Modern Marketers with John Wall
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29:08Today on the Salesforce Admins Podcast, we talk to John Wall, co-host of the Marketing Over Coffee Podcast. Join us as we chat about how tools like generative AI are reshaping workflows, strategies, and content creation for marketing. You should subscribe for the full episode, but here are a few takeaways from our conversation with John Wall. AI an…
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2025 Roadmap for Salesforce Admins: AI, Agentforce, and Emerging Trends
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20:59Today on the Salesforce Admins Podcast, we talk to Jennifer Lee, Joshua Birk, and Kate Lessard from the Admin Evangelist team at Salesforce. Join us as we ask our guests three questions about what Agentforce means for admins, content they want to highlight from 2024 to help you get started with AI in Salesforce, and what they’re looking forward to …
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How Agentforce Transforms Customer Interactions at Salesforce
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44:24Today on the Salesforce Admins Podcast, we talk to Nochum Klein, Director of Information Security at Salesforce. Join us as we chat about how Agentforce can make customer interactions and interacting with your organization’s documentation much, much easier. You should subscribe for the full episode, but here are a few takeaways from our conversatio…
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How Agentforce Is Changing the Career Landscape
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27:59Today on the Salesforce Admins Podcast, we talk to Megan Tuano, Sr. Business Analyst at Accenture Federal Services and an amazing YouTube content creator. Join us as we chat about navigating career transitions in tech, the power of AI, and making your mark in the Salesforce ecosystem. You should subscribe for the full episode, but here are a few ta…
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Gillian Is Back to Talk Agentforce and Slack!
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37:02Today on the Salesforce Admins Podcast, we talk to Gillian Bruce, Director of Developer Marketing at Slack. Join us as we chat about how Agentforce allows you to bring Salesforce to Slack, and why every admin should learn how to build Slack solutions. You should subscribe for the full episode, but here are a few takeaways from our conversation with…
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How Can Small Teams Benefit from Salesforce Foundations and Generative AI?
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28:47Today on the Salesforce Admins Podcast, we talk to Andrew Russo, Salesforce Architect at BACA Systems. Join us as we chat about Salesforce Foundations and why it’s a game changer for solo admins and small orgs. You should subscribe for the full episode, but here are a few takeaways from our conversation with Andrew Russo. The solo admin guide to Dr…
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Key Security Best Practices for Salesforce Admins Using Data Cloud
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16:51Today on the Salesforce Admins Podcast, Josh Birk talks to Jagan Nathan, Technical Architect with Customer Success at Salesforce. Join us as we chat about guest user anomalies and what you can do about them with the Threat Detection app. You should subscribe for the full episode, but here are a few takeaways from our conversation with Jagan Nathan.…
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What Makes Tableau Pulse Essential for Salesforce Admins?
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31:47Today on the Salesforce Admins Podcast, we talk to John Demby, Director of Solution Engineering at Tableau. Join us as we chat about Tableau Pulse, Tableau Einstein, and how easy it is to get started. You should subscribe for the full episode, but here are a few takeaways from our conversation with John Demby. Getting to know Tableau Pulse and Tabl…
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How Can Salesforce Admins Overcome Imposter Syndrome and Stress?
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35:09Today on the Salesforce Admins Podcast, guest host Josh Birk talks to Katie Villanueva, Golden Hoodie winner and Salesforce Administrator at 10K Advisors. Join us as we chat about her work with mental health advocacy and mindfulness principles that you can apply to your work as a Salesforce Admin. You should subscribe for the full episode, but here…
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How Can Salesforce Admins Leverage Foundations to Prepare for Agentforce?
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27:28Today on the Salesforce Admins Podcast, we talk to Eddie Cliff, VP of Product Management at Salesforce. Join us as we chat about Salesforce Foundations and how it can give you access to even more capabilities within Sales, Service, and beyond. You should subscribe for the full episode, but here are a few takeaways from our conversation with Eddie C…
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How Business Process Documentation Enhances Data Collection
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35:34Today on the Salesforce Admins Podcast, we talk to Jennifer Cole, Director of Business Intelligence and Automation at 908 Devices. Join us as we chat about how Salesforce Admins can bridge the gap between business processes and data accuracy. You should subscribe for the full episode, but here are a few takeaways from our conversation with Jennifer…
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What Can Salesforce Admins Do with Slack Integrations?
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36:32Today on the Salesforce Admins Podcast, we talk to Jim Ray, Director of Developer Relations and Advocacy at Slack. Join us as we chat about Workflow Builder, Slack integrations, and what happens when you put them together. You should subscribe for the full episode, but here are a few takeaways from our conversation with Jim Ray. Slack as a multi-pu…
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What Role Does Coding Play in the Future of Salesforce Admins?
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31:58Today on the Salesforce Admins Podcast, we talk to Warren Walters, Salesforce MVP and host of the Salesforce Mentor YouTube channel and website. Join us as we chat about how we’re all becoming adminelopers and why you should learn to code. You should subscribe for the full episode, but here are a few takeaways from our conversation with Warren Walt…
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Today on the Salesforce Admins Podcast, we talk to Ben Sklar, Director of Product Management at Salesforce. Join us as we chat about how he’s making setup into a better, more consistent experience. You should subscribe for the full episode, but here are a few takeaways from our conversation with Ben Sklar. The problems with Salesforce setup If ther…
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Reduce Salesforce Profiles for Greater Efficiency
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36:43Today on the Salesforce Admins Podcast, we talk to Douane James, Salesforce Application Product Manager. Join us as we chat about his Dreamforce presentation about how reducing profiles in your org can enable faster deployments. You should subscribe for the full episode, but here are a few takeaways from our conversation with Douane James. How perm…
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What Are the Key Skills for a Successful Salesforce Admin Interview?
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43:05Today on the Salesforce Admins Podcast, we talk to Jason Atwood, CEO and Co-Founder of Arkus. Join us as we chat about how to land your first Salesforce Admin role, from where to find good opportunities to how to prep for the job interview and more. You should subscribe for the full episode, but here are a few takeaways from our conversation with J…
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Puzzle Solving as a Key to Success in the Workplace
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1:00:30Today on the Salesforce Admins Podcast, we talk to Rangsk, a Wordle and Sudoku educational YouTuber. Join us as we chat about how solving puzzles every day can help you sharpen your critical thinking skills. You should subscribe for the full episode, but here are a few takeaways from our conversation with Rangsk. The role of puzzles in critical thi…
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An Inspiring Journey from Admin to Evangelist
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16:37Today on the Salesforce Admins Podcast, we talk to Kate Lessard, Lead Admin Evangelist at Salesforce. Join us as we chat get to know the newest member of the Admin Evangelist team and her journey through the Salesforce ecosystem. You should subscribe for the full episode, but here are a few takeaways from our conversation with Kate Lessard. Giving …
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What Should Salesforce Admins Know About User Learning Styles?
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38:23Today on the Salesforce Admins Podcast, we talk to Lisa Tulchin, Senior Curriculum Developer at Salesforce. Join us as we chat about user learning styles and how to use them to create better training sessions. You should subscribe for the full episode, but here are a few takeaways from our conversation with Lisa Tulchin. Choose the right learning s…
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Essential Tips for Creating Effective Presentations
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32:22Today on the Salesforce Admins Podcast, we talk to Ella Marks, Senior Marketing Manager at Salesforce. Join us as we chat about the keys to creating an effective presentation, how to prep, and how to create a strong ending. You should subscribe for the full episode, but here are a few takeaways from our conversation with Ella Marks. Core principles…
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Effective Process Documentation for Salesforce Admins
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35:34Today on the Salesforce Admins Podcast, we talk to Jennifer Cole, Director of Business Intelligence and Automation at 908 Devices. Join us as we chat about why understanding and documenting your business processes is critical for collecting quality data in your org. You should subscribe for the full episode, but here are a few takeaways from our co…
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What Makes Prompt Builder Essential for Salesforce Admins?
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25:33Today on the Salesforce Admins Podcast, we talk to Elizabeth Awad, Associate Product Manager for Prompt Builder at Salesforce. Join us as we chat about how you can use Prompt Builder to simplify users’ daily tasks by integrating generative AI moments powered by prompt templates into their workflows. You should subscribe for the full episode, but he…
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What Are the Key Features of Salesforce's Model Builder?
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29:26Today on the Salesforce Admins Podcast, it’s another deep dive with Josh Birk as he talks to Bobby Brill, Senior Director of Product for Einstein Discovery. Join us as we chat about how you can use Model Builder to harness the power of AI with clicks, not code. You should subscribe for the full episode, but here are a few takeaways from our convers…
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Understanding the Importance of Data Health in Salesforce
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35:04Today on the Salesforce Admins Podcast, we talk to Mehmet Orun, GM and Data Strategist at PeerNova. Join us as we chat about why data health is easier than you think and what you can do to get started. You should subscribe for the full episode, but here are a few takeaways from our conversation with Mehmet Orun. Healthy data drives business outcome…
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Why Mentorship is Crucial in the Salesforce Ecosystem
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31:58Why Mentorship is Crucial in the Salesforce Ecosystem Today on the Salesforce Admins Podcast, we talk to Warren Walters, Salesforce MVP and host of the Salesforce Mentor YouTube channel and website. Join us as we chat about what admins and devs can learn from each other and why everyone can learn to code. You should subscribe for the full episode, …
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Salesforce Prompt Builder Features Every Admin Should Know
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20:34Today on the Salesforce Admins Podcast, it’s time for a deep dive with Josh Birk, who talks to Raveesh Raina, Principal Solutions Engineer at Salesforce. Join us as we chat about what Prompt Builder can do and how to write effective prompts. You should subscribe for the full episode, but here are a few takeaways from our conversation with Raveesh R…
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What Are The Key Benefits of AI for Salesforce Admins?
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24:23Today on the Salesforce Admins Podcast, we sit down for an Admin Evangelist roundtable discussion with Josh Birk, Jennifer Lee, and yours truly. Join us as we chat about how AI can help you be a better Salesforce Admin and what you can do to improve your prompts. You should subscribe for the full episode, but here are a few takeaways from our conve…
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Enhancing Customer Engagement with Salesforce Data Cloud
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31:25Today on the Salesforce Admins Podcast, we talk to Chris Zullo, Global Practice Director of Customer 360 and Marketing at AllCloud. Join us as we chat about integrating Marketing Cloud and Data Cloud and how you can do more with your data. You should subscribe for the full episode, but here are a few takeaways from our conversation with Chris Zullo…
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What Should You Look for in a Salesforce Admin Job Description?
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38:44Today on the Salesforce Admins Podcast, we talk to Joe Sterne, a Solutions Architect and Salesforce contractor. Join us as we chat about his tips for job interviews, what to look for in a job description, and how you can use AI to help you prep. You should subscribe for the full episode, but here are a few takeaways from our conversation with Joe S…
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Why Should You Integrate Data Cloud with Your Salesforce CRM?
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36:25Today on the Salesforce Admins Podcast, we have another deep dive with Josh Birk, who talks to Shoby Abdi, Principle Architecture Evangelist at Salesforce. Join us as we chat about the Well-Architected framework, why you should start using Data Cloud, and what you need to do to get ready. You should subscribe for the full episode, but here are a fe…
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Building a Better Future for Puppies with Salesforce Solutions
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34:30Today on the Salesforce Admins Podcast, we talk to Brandon Walton, President, Owner, and Principal Consultant at Cypress Learning Solutions. Join us as we chat about discovery, building trust, and why building with core Salesforce features is the best option for small organizations. You should subscribe for the full episode, but here are a few take…
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How Can Solving Sudoku and Wordle Enhance Your Critical Thinking Skills?
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1:00:30How Can Solving Sudoku and Wordle Enhance Your Critical Thinking Skills? Today on the Salesforce Admins Podcast, we talk to Rangsk, a Wordle and Sudoku YouTuber. Join us as we chat about critical thinking, problem solving, and why puzzles are a great way to practice and improve your thinking. You should subscribe for the full episode, but here are …
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Why Salesforce Community Events Are Crucial for Professional Networking
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27:18Today on the Salesforce Admins Podcast, we talk to Michelle Blair, Community Manager at Salesforce. Join us as we chat about Salesforce Community Events, her work with local event organizers, and why you should attend one near you. You should subscribe for the full episode, but here are a few takeaways from our conversation with Michelle Blair. By …
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How to Prepare for a Salesforce Job Interview
43:05
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43:05Today on the Salesforce Admins Podcast, we talk to Jason Atwood, CEO and Co-Founder of Arkus. Join us as we chat about landing your first Salesforce Admin role, from finding good opportunities to nailing the interview and more. You should subscribe for the full episode, but here are a few takeaways from our conversation with Jason Atwood. The 20/30…
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Unlocking Diversity in Tech: a Deep Dive with Kat Holmes & Josh Birk
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43:20Today on the Salesforce Admins Podcast, Admin Evangelist Josh Birk sits down with Kat Holmes, Chief Design Officer and EVP at Salesforce. Join us as we chat about diversity, accessibility, and her book, Mismatch: How Inclusion Shapes Design. You should subscribe for the full episode, but here are a few takeaways from our conversation with Kat Holme…
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Data Cloud Enhancements that Admins Will Love!
30:43
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30:43Today on the Salesforce Admins Podcast, we talk to Skip Sauls, Senior Director of Product Management at Salesforce. Join us as we chat about how Data Cloud can make it easier than ever to roll out enhancements to your org. You should subscribe for the full episode, but here are a few takeaways from our conversation with Skip Sauls. The challenges o…
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What Does the Future Hold for Salesforce Administration with AI Enhancements?
30:56
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30:56Today on the Salesforce Admins Podcast, we talk to Lizz Hellinga, Consultant and Salesforce MVP. Join us as we chat about why product management principles Salesforce are crucial if you want to take advantage of new AI tools. You should subscribe for the full episode, but here are a few takeaways from our conversation with Lizz Hellinga. AI enhance…
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Can AI Enhance Salesforce Architecture and Decision-Making?
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23:42Today on the Salesforce Admins Podcast, we talk to Tom Leddy, the Product Director of Well-Architected and Decision Guides at Salesforce. Join us as we chat about decision-making in the age of AI and why cleaning up your data is more important than ever. You should subscribe for the full episode, but here are a few takeaways from our conversation w…
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How Can Automating with Slack Transform Your Workflow?
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36:32Today on the Salesforce Admins Podcast, we talk to Jim Ray, Director of Developer Relations and Advocacy at Slack. Join us as we chat about automating in Slack and what’s coming with Slack AI. You should subscribe for the full episode, but here are a few takeaways from our conversation with Jim Ray. Slack is more than just a chat tool Jim gave a gr…
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How Do I Know What My Learning Style Is?
38:23
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38:23Today on the Salesforce Admins Podcast, we talk to Lisa Tulchin, Senior Curriculum Developer at Salesforce. Join us as we chat about choosing the learning path that fits your learning style and strategies from training your users. You should subscribe for the full episode, but here are a few takeaways from our conversation with Lisa Tulchin. Choose…
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Explore Advanced Reporting Techniques with Evan Ponter
29:52
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29:52Today on the Salesforce Admins Podcast, we talk to Evan Ponter, Salesforce Consultant and Certified Application Architect. Join us as we chat about all things reporting from his breakout session at TDX. You should subscribe for the full episode, but here are a few takeaways from our conversation with Evan Ponter. A deep dive into Salesforce reporti…
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Introduction to Copilot with Gary Brandeleer
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34:07Today on the Salesforce Admins Podcast, we talk to Gary Brandeleer, Senior Director of Product Management, Emerging Tech and Products at Salesforce. Join us for a roundtable discussion of everything Copilot: what it can do, how you can customize it, and what you need to do to get your org ready to get the most out of it. You should subscribe for th…
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Replay: Sales Cloud Core with Ketan Karkhanis
22:24
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22:24Today on the Salesforce Admins Podcast, we talk to Ketan Karkhanis, EVP and GM of Sales Cloud at Salesforce. Join us for a replay of this episode about all of the new Sales Cloud features that have gone live recently and how you can use them to transform your organization. You should subscribe for the full episode, but here are a few takeaways from…
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Create Content for Impactful Presentations with Ella Marks
31:54
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31:54Today on the Salesforce Admins Podcast, we talk to Ella Marks, Senior Marketing Manager at Salesforce. Join us as we chat about the keys to creating a great presentation, how to prep, and how to always nail your ending. You should subscribe for the full episode, but here are a few takeaways from our conversation with Ella Marks. Presenting is a cor…
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Optimize Subflows for Efficiency with Christina Nava
29:37
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29:37Today on the Salesforce Admins Podcast, we talk to Christina Nava, Director of Salesforce Strategy at Gaggle. Join us as we chat about making flows more manageable with subflows. You should subscribe for the full episode, but here are a few takeaways from our conversation with Christina Nava. Creating flows to save time on business processes In the…
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