Bästa Ben Shipley Trust The Process podcaster (2024)

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OA 507: Building Processes for Top Team Performance - with Ben Shipley of Trust The Process 39:19

17d ago39:19

39:19

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/507 Trust The Process In this episode of the Outsource Accelerator Podcast, Derek speaks with Ben Shipley, the Chief Customer Officer at Trust the Process. They discuss the nature of outsourcing processes, the Australian business landscape, and c…

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OA 509: The Honest Truth About Outsourcing - with Russel Meiselman of Clark Staff 58:24

3d ago58:24

58:24

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/509 Clark Staff In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Russell Meiselman, the President and Co-founder of Clark Staff. They talk about Clark Staff’s unique office setup, current struggles in the Western eco…

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OA 508: Outsourcing Services for Weak Economic Times - with Pavel Stepanov of Virtudesk 38:26

10d ago38:26

38:26

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/508 Virtudesk In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Pavel Stepanov, founder and CEO of Virtudesk. They discuss the nature of his company, how they adjusted to continue services during slow economic periods…

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OA 506: Ultimate Nearshoring 5-Min from US Border - with Joe Andere of CallZent 39:07

24d ago39:07

39:07

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/506 CallZent In this episode of the Outsource Accelerator Podcast, Derek Gallimore is joined by Joe Andere, the CEO of CallZent. They discussed Joe’s 20-year call center experience, nearshoring to Mexico, average salaries, and outsourcing’s impac…

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OA 505: Building an Operating System for the Outsourcing Industry - with Andy Schachtel of Sourcefit 41:00

1M ago41:00

41:00

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/505 Sourcefit In this week’s episode of the Outsource Accelerator Podcast, Derek welcomed back Andy Schachtel, President and CEO of Sourcefit. Sourcefit is among the leading offshoring providers in the market. With operations across multiple coun…

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OA 504: Outsourcing Employee Builds Own Firm - with Earl Palanca of Digital Consulting PH 29:11

1M ago29:11

29:11

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/504 Digital Consulting PH In this week's episode of the Outsource Accelerator Podcast, Derek sits down with Digital Consulting PH’s COO, Earl Palanca. Digital Consulting PH specializes in providing top-of-the-line Filipino talents to global busin…

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OA 503: The Data and Content KPO Powering Big Business - with Vlad Zulueta of Innodata 37:20

1M ago37:20

37:20

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/503 Innodata In this week’s episode of the Outsource Accelerator Podcast, Derek Gallimore is joined by Vlad Zulueta, the Project Manager for Strategic Management at Innodata. Derek and Vlad discussed Innodata, global employment, artificial intell…

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OA 502: Getting Recruitment Right with Proven Aptitude Testing & Data - with Stephane Rivard of HiringBranch 36:17

2M ago36:17

36:17

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/502 HiringBranch In this week’s episode of the Outsource Accelerator Podcast, Derek Gallimore is joined by Stephane Rivard, the CEO and Co-Founder of HiringBranch. HiringBranch is an AI-powered hiring assessment platform. Derek and Stephane discu…

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OA 501: Remote Work Vs Outsourcing - with Deniero B of The Remote CEO Show 29:37

2M ago29:37

29:37

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/501 The Remote CEO Show This week, Derek is interviewed by Deniero Bartolini, host of The Remote CEO Show. They cover the advantages of working onsite, training potential entrepreneurs, and discuss the process of building a worthwhile team. Refer…

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OA 500: High-Growth Outsourcing, Strategic Partnerships & Cutting Edge Tech - with Megan Bassler of OP360 44:13

2M ago44:13

44:13

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/500 OP360 Megan Bassler, OP360’s VP of Strategic Partnerships, joined Derek Gallimore on the 500th episode of the Outsource Accelerator Podcast. They discussed OP360’s growth, strategic partnerships, and utilizing AI for an efficient customer exp…

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OA 499: Building an Outsourcing Ecosystem for Software Engineers - with Fred Joye of Arcanys Ventures 40:27

2M ago40:27

40:27

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/499 Arcanys Ventures Fred Joye, Co-Founder of Arcanys, joined Derek Gallimore in this week’s episode of the Outsource Accelerator Podcast. They discussed Arcanys and Arcanys Ventures, winning the Outsourcing Impact Review 2023, and the firm’s ini…

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OA 498: Opportunistic Outsourcing to 500 Staff in 4 Years - with Zana Gawan-Taylor of BSA Solutions 39:50

3M ago39:50

39:50

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/498 BSA Solutions In this week’s episode of the Outsource Accelerator Podcast, Derek welcomed Zana Gawan-Taylor, the CEO of BSA Solutions. BSA Solutions is a dynamic outsourcing firm with offices in Malaysia and The Philippines. References: Email…

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OA 497: Offshore Developers with a Purpose - with Pablo Velasquez of Betterway Devs 36:37

3M ago36:37

36:37

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/497 Betterway Devs In this podcast episode, Derek talked with Pablo Velasquez, the Founder of Betterway Devs. Derek and Pablo discussed the company’s business model, investing in Latin American talent, and the web development job market. Referenc…

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OA 496: Outsourcing To Africa: Business & Impact - with Valerie Bowden of CRDLE 38:42

3M ago38:42

38:42

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/496 CRDLE In this episode of the Outsource Accelerator Podcast, Derek is joined once again by Valerie Bowden, the Founder and CEO of CRDLE. They discussed remote work and staff augmentation, the positive impact of outsourcing, and CRDLE winning t…

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OA 495: Defining Next-Gen Outsourcing - with Nick Ogden of Offshore MVP 36:04

3M ago36:04

36:04

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/495 Offshore MVP In this week’s episode of the Outsource Accelerator Podcast, Derek Gallimore speaks with Nick Ogden. Nick is currently the General Manager of Offshore MVP, a trusted outsourcing provider based in Clark, Pampanga, Philippines. Der…

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OA 494: The Entrepreneurial Journey of Outsourcing - with Mathieson Moller of Apex Outsourcing 33:26

4M ago33:26

33:26

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/494 APEX Outsourcing In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Mathieson Moller. He is the Founder and Director of APEX Outsourcing. They talk about Mathieson’s young start as a director in the outsourcing sp…

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OA 493: Outsourcing Begins with Strong Recruitment & HR Principles - with Angela McDonald of Deployed 41:16

4M ago41:16

41:16

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/493 Deployed In this week’s episode of the Outsource Accelerator Podcast, Derek spoke with Angela McDonald, Deployed's Chief Commercial Officer (CCO). Derek and Angela discussed using AI for job descriptions, managing client and employee expectat…

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OA 492: Gurmeet Judge - Encompass Solutions / Business Leadership Podcast 47:39

4M ago47:39

47:39

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/492 Encompass Solutions / Business Leadership Podcast In this week’s episode, Derek joins Gurmeet Judge of the Business Leadership Podcast. Gurmeet is a successful businessman and the founder and CEO of Encompass Solutions, an IT services and con…

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OA 491: High Growth Ethical Outsourcing at Scale - with Mari Parker of Boldr Impact 44:45

4M ago44:45

44:45

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/491 Boldr Impact In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Mari Parker, the President and COO of Boldr Impact. They discuss Boldr Impact’s efforts to manage an ethical outsourcing culture, the perceptions of …

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OA 490: Pivoting from Staff Leasing to Managed Solutions - with Yassin Shaar of Origo BPO 42:13

5M ago42:13

42:13

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/490 Origo BPO In this week's episode of the Outsource Accelerator Podcast, Derek welcomes back Yassin Shaar, who has recently become the CEO of Origo BPO. Origo BPO specializes in delivering tailored managed solutions for mid-market field service…

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OA 489: The Rise of Offshore Accounting - with Atty. Jose Calsas, Jr. of D&V Philippines 54:00

5M ago54:00

54:00

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/489 D&V Philippines In this episode of the Outsource Accelerator Podcast, Derek speaks with Atty. Jose Calsas, Jr. of D&V Philippines. He is the company’s Chief Financial Officer and VP for Global Operations. They talk about outsourced accounting…

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OA 488: Fiji Embraces Outsourcing for Future Economy - with Kamal Chetty of Investment Fiji 38:28

5M ago38:28

38:28

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/488 Investment Fiji In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Kamal Chetty. Kamal is the Chief Executive Officer of Investment Fiji, an organization dedicated to promoting investments and industry development…

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OA 487: The ‘AirBNB of Call Centers’ - with Claas van Delden of yoummday 47:01

5M ago47:01

47:01

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/487 yoummday In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Claas van Delden, the Chief Growth Officer for the yoummday platform. They chat about the yoummday model, the experience of managing a freelancer workforc…

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OA 486: High-Value Offshore Management Consulting - with Yoni Kozminski of MultiplyMii 57:27

5M ago57:27

57:27

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/486 MultiplyMii In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Yoni Kozminski, the Co-Founder and CEO at both MultiplyMii and Escala. They go into the nature and services of each company and even discuss how outsou…

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OA 485: Ukraine IT Outsourcing: Thriving Despite Extreme Adversity - with Maria Shevchuk of IT Ukraine Association 38:45

6M ago38:45

38:45

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/485 IT Ukraine Association In this week’s podcast episode, Derek speaks with Maria Shevchuk, the CEO of the IT Ukraine Association. They discuss the industry's growth and new technological developments. They even weigh in on the impact of the ong…

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OA 484: Representing 170k Graphic Artists - with Cap Hernandez of Philippine Graphic Artists 32:19

6M ago32:19

32:19

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/484 Philippine Graphic Artists This week’s episode of the Outsource Accelerator podcast has something a little different. Derek speaks with Cap Hernandez, co-founder of Philippine Graphic Artists (PGA), an online group composed of creative freela…

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OA 483: Call Center Excellence Through Culture - with Denys Dubner of WOW24-7 40:33

6M ago40:33

40:33

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/483 WOW24-7 In this episode of the Outsource Accelerator Podcast, Derek talks with Denys Dubner, the CEO of WOW24-7, a top-ranking call center services company with offices in Eastern Europe and Latin America. They talk about significant concerns…

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OA 482: Outsourcing Rising Star Sees Big Opportunity in High-Value Services - with Amir Borsok of Reliasourcing 38:43

7M ago38:43

38:43

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/482 Reliasourcing In this episode of the Outsource Accelerator Podcast, Derek speaks with Amir Borsok, the Head of Business Development at Reliasourcing. They discuss how Reliasourcing conducts its BPO-as-a-Service operations, managing quality ex…

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OA 481: Globalisation Conundrums And Future Potential - with Sondre Rasch of SafetyWing 51:45

7M ago51:45

51:45

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/481 SafetyWing In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Sondre Rasch, the Co-Founder and CEO of SafetyWing. SafetyWing offers “premium health insurance for remote companies and their global teams.” Derek and…

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OA 480: A Silicon Valley Disruptor Takes on Outsourcing - with Alex Small of Catalyst BPX 51:05

7M ago51:05

51:05

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/480 Catalyst BPX This week’s episode of the Outsource Accelerator podcast has Derek speak with Alex Small, the co-founder and lead investor of Catalyst BPX. They talk about how Catalyst BPX operates to disrupt the BPO industry and contribute to a…

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OA 479: Industry Veteran Leads Next-Gen Outsourcing - with Jeff Blake of Satellite Office 38:28

7M ago38:28

38:28

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/479 Satellite Office In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Jeff Blake, COO of Satellite Office. They discuss the acceleration of the offshoring industry, Jeff’s fondness for working closely with clients, a…

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OA 478: Specialized B2B Sales Outsourcing: Strategy & Tactics - with David Kreiger of SalesRoads 50:16

8M ago50:16

50:16

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/478 SalesRoads In this episode of the Outsource Accelerator Podcast, Derek sits down with David Kreiger, the president of SalesRoads. SalesRoads is one of the leading B2B outsourcing and lead generation companies in the United States. David share…

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OA 477: Agency Guru Leverages Outsourcing as Secret Sauce - with A.J. Lawrence of Beyond 8 Figures Podcast 47:01

8M ago47:01

47:01

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/477 Beyond 8 Figures In this week's episode of The Outsource Accelerator Podcast, Derek Gallimore interviewed A.J. Lawrence, the host of the Beyond 8 Figures Podcast. A.J. is a former agency owner turned advisor who shared insights into his journ…

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OA 476: Growth Through Acquisition & Future of Work - with Mike Larcher of Outsourced 42:11

8M ago42:11

42:11

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/476 Outsourced In this week’s podcast episode, Derek Gallimore spoke to Mike Larcher, the Founder and CEO of Outsourced. The episode delved into various aspects of the company, including how Mike's recent sale of his other business empowered the …

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OA 475: Fast-Growing Latino Outsourcing - with Jamie Nacach of Virtual Latinos 37:20

8M ago37:20

37:20

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/475 Virtual Latinos In this week’s podcast episode, Derek once again speaks with Jaime Nacach, the CEO and founder of Virtual Latinos. They catch up on how Virtual Latinos has been doing in the past year, the continued rise of Latin America’s out…

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OA 474: Doing Outsourcing Right - with Dean Pascoe of Boomering 37:29

8M ago37:29

37:29

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/474 Boomering In this week's episode of The Outsource Accelerator Podcast, Derek Gallimore talked to Dean Pascoe, the President and Owner of Boomering Incorporated. Boomering is an outsourcing firm located in Clark, Pampanga, just outside of Metr…

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OA 473: From Outsourcing Executive to BPO Founder - with Timothy Witucki of Omada One 47:37

9M ago47:37

47:37

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/473 Omada One In this week's podcast episode, Derek Gallimore talked to Timothy Witucki, the CEO and Co-founder of Omada One. The episode delves into Timothy's journey as he transitioned from being an industry executive to starting his own outsou…

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OA 472: An Operations Manager’s Perspective of Outsourcing - With Derline Perez of SixEleven BPO 31:41

9M ago31:41

31:41

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/472 SixEleven BPO In this week's podcast episode, Derek Gallimore spoke to Derline Perez. Derline is an Operations Manager at SixEleven BPO, an outsourcing firm based in Davao, Philippines. The conversation begins with a focus on back-office oper…

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OA 471: High-Touch Offshore Staffing Model - with Dom Procter of Outsourced Staff 41:01

9M ago41:01

41:01

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/471 Outsourced Staff In this year's first episode of Outsource Accelerator podcast, Derek Gallimore spoke to Dom Procter. Dom is the CEO and Founder of Outsourced Staff, a BPO company based in Australia. The conversation delved into developing an…

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OA 470: Call Center Expansion Amidst AI Revolution - with Mark Shapiro of Select VoiceCom 35:24

10M ago35:24

35:24

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/470 Select VoiceCom In this week's podcast episode, Derek Gallimore spoke to Mark Shapiro. Mark is the CEO and Founder of Executive Boutique Call Center and Select VoiceComm (SVC). The conversation explored Executive Boutique Call Center's rebran…

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OA 469: Bangladesh’s Booming Outsourcing Industry - with BACCO President Wahid Sharif 40:01

10M ago40:01

40:01

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/469 BACCO In this week's podcast episode, Derek Gallimore spoke to Wahid Sharif. He is the President of the Bangladesh Association of Contact Centers and Outsourcing (BACCO). The conversation explored the Bangladeshi outsourcing industry's evolut…

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S1E25 | Accelerating Growth: Personal Brand, Tech Innovation & Outsourcing | Belinda Agnew 1:04:29

10M ago1:04:29

1:04:29

Unlocking sustained business growth requires a potent blend of innovation, adaptation, and customer understanding. Navigating the intricacies of when to commence, identifying the opportune moment, and selecting the most lucrative strategies can be a labyrinth for business owners. Join us in this episode as we delve into the world of business growth…

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OA 468: Interview with Derek: Outsourcing, Ethics, Africa & Opportunity - with Valerie Bowden of CRDLE.com 36:30

10M ago36:30

36:30

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/468 CRDLE.com In this week's episode, Derek Gallimore joined Valerie Bowden for her podcast "What I Didn't Know About Africa." Valerie is the CEO and founder of CRDLE. CRDLE is a firm that connects African talent to global businesses, focusing on…

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OA 467: Full-Time & By-The-Hour BPO Solutions - with Natcho Angelo of Kuubiik. 38:41

10M ago38:41

38:41

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/467 Kuubiik In this week's podcast episode, Derek Gallimore spoke to Natcho Angelo, the Co-Founder and CEO of Kuubiik. Kuubiik is an outsourcing company that provides full-time and hourly staffing solutions with a remote global workforce. The dis…

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S1E24 | Building your team: Structure, Hiring & Delegation | Ben Shipley 43:54

10M ago43:54

43:54

Ever wondered how to transform your team into a powerhouse, delegate like a pro, and finally escape from the weeds of day-to-day business? Join Ben Shipley, Chief Growth Officer and Host of The Rev Up, as he unravels the secrets to building thriving sales teams, mastering delegation, and taking your business to new heights. Slide deck here: https:/…

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OA 466: Remote Pioneer Takes Outsourcing to Mid-Market America - with Catherine vanVonno of 20Four7VA 42:07

11M ago42:07

42:07

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/466 20Four7VA In this podcast episode, Derek Gallimore talked with Catherine vanVonno, the President and CEO of 20Four7VA. 20Four7VA is a US-based virtual assistant services company. Their virtual assistants can be hired for tasks like bookkeepin…

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OA 465: Mastering Culture Across Six Countries - with Spencer Cannon of Buwelo 41:33

11M ago41:33

41:33

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/465 Buwelo Spencer Cannon is the Vice President of Growth and Partnerships at Buwelo. Buwelo is committed to being the best in the CX business and strongly emphasizes company culture. In this podcast episode, Derek Gallimore and Spencer Cannon di…

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OA 464: Technology Meets Staff Outsourcing - with Piash Alam of Wing Assistant 42:29

11M ago42:29

42:29

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/464 Wing Assistant In this podcast episode, Derek Gallimore spoke to Piash Alam, the marketing vice president of Wing Assistant. Wing Assistant has experienced significant growth in the past seven months and is actively embracing the AI revolutio…

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OA 463: High-Performance Offshore Staff - with Dan Roggenkamp of Set Up My Offshore 46:11

11M ago46:11

46:11

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/463 Set Up My Offshore In this podcast episode, Derek Gallimore spoke with Dan Roggenkamp, the co-founder and director of Set Up My Offshore, which assists Australian businesses in establishing their offshore operations, primarily in the Philippi…

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S1E23 | Scaling your team: Strategic staffing and Digital transformation | Reynah Fernandes 55:24

11M ago55:24

55:24

Every business owner knows that growth requires a substantial investment, making cost-effective resourcing a top priority for staying competitive. Join our usual host, Ben Shipley, Chief Growth Officer of Trust the Process, as he makes a special guest appearance on the Smart Talent Solutions podcast. Ben unpacks the art of scaling your sales team b…

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Ben Shipley Trust The Process podcaster

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