Bästa Healthcare Disruption podcaster (2024)

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[Ep 36] The Front Desk Series.. #7 27:38

5+ y ago27:38

27:38

What is CUSTOMER SERVICE?Welcome to episode 36… The SEVENTH instalment in the [FRONT DESK SERIES]! Today we discuss a term that gets thrown around A LOT, and now it is showing up in Healthcare and Physio conversations a lot! I get asked on a regular basis, “can you train our front desk in customer service?”. To which I answer, “How will we measure …

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[Ep 35] The Front Desk Series.. #6 25:58

5+ y ago25:58

25:58

Takeaways from [Ep 34] to IMPLEMENT!Welcome to episode 35… The SIXTH installment in the [FRONT DESK SERIES]! Last week we had our FIRST Patient Interview of the Front Desk Series, it was with Tina of LivingWellPain.net. As you know I LOVE hearing from patients about their experiences, thoughts and feedback on all things Healthcare, and the intervie…

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[Ep 34] The Front Desk Series.. #5 51:30

5+ y ago51:30

51:30

INTERVIEW! Tina... Living Well With PainWelcome to episode 34… The FIFTH instalment in the [FRONT DESK SERIES]! This week we had our FIRST Patient Interview of the Front Desk Series! As you know I LOVE hearing from patients about their experiences and thoughts and feedback on all things Healthcare. From day 1 the Mission of this podcast was to put …

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[Ep 33] The Front Desk Series.. #4 28:42

5+ y ago28:42

28:42

PHASE 2Welcome to episode 33… The FOURTH instalment in the [FRONT DESK SERIES]! This week we move into the role of the front desk. We got the correct Mindset, we laid the proper Foundation and last episode we begin to build. Last week we got down to the 5,000 foot level and today we continue deeper to the 1,000foot level. This episode will deliver …

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[Ep 32] The Front Desk Series.. #3 29:28

6y ago29:28

29:28

LET’S BUILDWelcome to episode 32… The third instalment in the [FRONT DESK SERIES]! This week we continue to move closer into the role of the front desk. YES, it is important to have the correct Mindset then lay the proper Foundation before we can begin to build… (like what I did there?!?!). Last week we got down to the 15,000 foot level and today w…

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[Ep 31] The Front Desk Series.. #2 27:26

6y ago27:26

27:26

The FoundationWelcome to episode 31… The second installment in the [FRONT DESK SERIES]! This week we start moving closer into the role of the front desk. Last week we looked at this from the30,000 foot level, today we move down to the 15,000 foot level. This episode builds on last week to still look at the context around the Front Desk Role and HOW…

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[Ep 30] The Front Desk Series.. #1 29:19

6y ago29:19

29:19

Welcome to episode 30… The first in the [FRONT DESK SERIES]! It's time to dig into the most undervalued, most misunderstood, and the most poorly leveraged role in your Physio Practice…. YOUR Front Desk! This episode sets context and brings everybody up to speed on WHY there is a Front Desk Series on a Healthcare Disruption Podcast. Its 2019 and the…

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[EP 29] PART I… ALLIANCE… Its HUGE in Physio… Interview With Maxi Miciak, PhD 1:04:56

6+ y ago1:04:56

1:04:56

It’s a World Wide FIRST here on the Healthcare Disruption Podcast….Welcome to episode 29 where I welcome Maxi Miciak, PhD…. The FIRST ever PhD on my podcast! The theme around CONVERSATIONS as the track for building success with our patients continues. Maxi has been the Author on multiple papers I have read (YES, RESEARCH PAPERS!) around all things …

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[EP 28] RELATIONSHIP CENTERED CARE… PART III... Interview With John Woolf 40:21

6+ y ago40:21

40:21

Welcome to Episode 28 of the much anticipated Part III of my interview with John Woolf. There is more on building success with our patients… THE CONVERSATIONS we have with patients …… This continues the conversation around The Patient Experience and Customer Lifecycle and how our understanding of relationships can make us all more successful. This …

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[EP 27] If We’re Gonna Talk Disruption, We Must Talk Pop Health… Interview With Todd Davenport 56:03

6+ y ago56:03

56:03

Welcome to episode 27….Have you ever heard the term “Population Health” or “Social Determinants of Health”?! Have you been on Social Media and seen the hashtag #PopHealthor #SDOH or #ZNA? Well up until very recently I had a very shallow understanding of all these terms and hashtags. Thankfully I heard Todd Davenport speak on this topic in January t…

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[EP 25] WHAT’S JERRY LEARNING AND APPLYING?… Andrew Is Back!!… 1:05:53

6+ y ago1:05:53

1:05:53

Welcome to episode 25 where my very talented sidekick Andrew Rothschild returns! He’s the Beyonceto my Jay Z… First thing we do is find out how Andrew has been handling fame with his newPodacst! (linkBelow)…Then Andrew and I do what we do best, we talk about HOW to apply so much of what’s being talked about out there in the world of Physiotherapy. …

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[EP 26] THROWBACK [Episode 1] PATIENT EXPERIENCE OUTCOMES 18:52

6+ y ago18:52

18:52

Welcome to the 1st THROWBACK episode of Healthcare DisruPTion Podcast with Andrew Rothschild and Jerry Durham. This is originally episode 7 released in September 2016…..Enjoy. Here is the original show notes.The conversation continues regarding the [Customer Lifecycle](). This episode addresses the objectives of the customer lifecycle such as why d…

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[EP 24] RELATIONSHIP CENTERED CARE… Part II w/John Woolf… PURE GOLD! 29:33

7y ago29:33

29:33

Welcome to episode 24 where we continue the conversation with John Woolf. This is a great dive into HOW YOU the Provider need to better understand YOURSELF before you can ever truly help others. This episode SHOULD make you uncomfortable and make YOU question WHAT you need to do to best help your patients. John’s share of his conversation on how to…

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[EP 23] DISRUPTION IN HEALTHCARE Its Called Digital Marketing… Interview w/ Alex Engar & Will Boyd 51:06

7y ago51:06

51:06

Welcome to episode 23 where we dig into a true DISRUPTION in healthcare, Getting to YOUR potential patients BEFORE they need your Services!..In this episode I talk with Alex Engarand Will Boyd of Healthy Funnel. Alex and Will run a digital Lead Generation business for Healthcare Providers and have made it their mission to make sure Physical Therapi…

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[EP 22] Its RELATIONSHIP CENTERED CARE… Interview With John Woolf 27:54

7y ago27:54

27:54

Welcome to episode 22 where we build on a keystone of Provider Success with their patients… THE CONVERSATION they have with their patients …… This continues the conversation around The Patient Experience and Customer Lifecycle after they have gone through all the earlier steps and NOW they meet their Provider! This episode is about YOUR skills Prov…

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[EP 20] It’s The Numbers Guy – Andrew Vertson... Owner Of PT Clinic Metrics 43:45

7y ago43:45

43:45

Welcome to episode 20…. It’s time for Jerry to get uncomfortable! Jerry talks to AndrewVertson, The Numbers Guy. I am NOT a numbers guy and that is why it was key that I got Andrew on the show. What I have learned is that if YOU want business success then Step 1 is to Measure! It’s NO different than treating patients…..“If You Measure It, Then You …

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[EP 19] A Patient And Her Physical Therapist Interviewed Together…. It's REAL LIFE! 36:23

7y ago36:23

36:23

Welcome to episode 19 where the unusual occurs …… we are ALL used to hearing Physical Therapists interviewed on shows telling us how things should be! And Yes, very rarely someone puts a patient on their show to talk about their experiences. So we at Healthcare Disruption Podcast said….. What The Fuck, let’s put a PATIENT and THEIR Physical Therapi…

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[EP 18] BETTER Outcomes …Guaranteed!! Interview With Curtis Tait, DPT 43:26

7+ y ago43:26

43:26

Welcome to episode 18 where Jerry travels to a far off land called Canada to chat with a physio who is getting things done with his patients by putting his 3 E System into use! ( illgive you a hint, 1 E stands for Empowerment). Curtis Tait is a Physio in Canada who is an Owner in Tall Tree Integrated Health and is a Founder of AMP Physio a great ne…

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[EP 17] CUSTOMER ARRIVAL… Step 4 Of The Patient Lifecycle, Broken Down For YOU! 43:14

7+ y ago43:14

43:14

The Patient Lifecycle is the key in creating a successful Physical Therapy Business. On this podcast we have made it our purpose to get you the business owner (or potential) to understand WHY it’s important and WHAT its about. Today we discuss Step 4 in Jerry’s Patient Lifecycle, The Customer Arrival.As you will find in this episode the key to a su…

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[EP 016] WELCOME BACK...A Breakdown Of ALL Previous 15 Episodes To Get You Caught Up 30:13

7+ y ago30:13

30:13

WE’RE BACK!!!!!And welcome back to you!.... So begins the next chapter in the Healthcare Disruption Podcast. The Podcast that KEEPS it real and works the fringes to talk REAL solutions to Healthcare and yes Physical Therapy!Andrew and Jerry break down ALL previous 15 episodes in this one episode to catch you up. You learn the history of where Jerry…

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Healthcare DisruPTion 15- Launch of Greatness w/ Dr. Mitch Babcock 41:24

8y ago41:24

41:24

Mentoring--- Mindset and the magic it creates!Welcome to our first Interview of 2017! The theme of What Ifs and DOING takes right off today in this conversation with Mitch Babcock, DPT. Mitch is what we call a #FreshPT, out of school just around 8 months. Mitch has started his own business and is making his presence felt far wider than just his hom…

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Healthcare DisruPTion 14- What If? 29:31

8y ago29:31

29:31

New Year… New Times….New Days…… WHAT IF?!?!Welcome to episode 14, the first Healthcare DisruPTion podcast of 2017! Its short and sweet and no looking back! In this episode Andrew and Jerry approach 2017 with the continual question “What If?” We rephrase some old questions and look to formulate new questions to old, ongoing issues in healthcare and …

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Healthcare DisruPTion 13: Physical Therapy 2.0 w/ Mike Eisenhart 48:27

8y ago48:27

48:27

Welcome to episode 13. In no way shape or form did we plan on this interview with Mike Eisenhart to be one of the last things you heard in 2016….BUT we should have! We ALWAYS hear about “the future” and “plans for the future” yet we rarely hear about the execution to take control of the future. Well Mike has a grand plan and he is EXECUTING it! Mik…

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Healthcare DisruPTion 12: The Welcome Call 48:31

8y ago48:31

48:31

In this episode we dive into the 3rd step in Jerry’s Customer Lifecycle...the Welcome Call. You’ll hear how this seemingly small and short step plays a large role in connecting the Customer Lifecycle together. You’ll get an info filled rant by Jerry about where YOUR focus always needs to be in the Customer Lifecycle. Also, hear how a focus on the C…

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Healthcare DisruPTion 11: Book Club 33:47

8y ago33:47

33:47

Welcome back. On this episode Jerry and Andrew discuss their top book choices that they feel will help you to move towards Healthcare Disruption! Of course you will hear a strong focus on the healthcare consumer on their lists. This episode is short and sweet. Enjoy the discussion and even hear Jerry's dog put her 2 cents in! She understands what i…

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Healthcare DisruPTion 10: Diving into Low Back Pain and Physical Therapy 49:11

8y ago49:11

49:11

Welcome to Episode 10! We've hit double digits Welcome back to Andrew! Today’s episode is a deeper dive into the Richard Zhao interview from Episode 8, Physical Therapist as the entry point for all Low Back Pain in America. Andrew and I talk the research, the mindset and the plan that needs to be put into place from the clinical side to make this h…

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Healthcare DisruPTion 9: Physical Therapy 2.0 w/ Jeff Moore and Jerry Durham 30:06

8y ago30:06

30:06

The opportunity for the profession of physical therapy is NOW! Low back pain has just moved up to the #2 spot on the World Disability list...YES, World! Physical therapists are poised to step up and deliver a solution for a HUGE problem! Big question is, are YOU ready? It will take more than just your clinical skills to make that happen. My guest t…

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Healthcare DisruPTion 8 Physical Therapy as THE Entry Point for All Low Back Pain 49:04

8y ago49:04

49:04

Today’s episode of Healthcare DisruPTion is an eye opening, mindshifting conversation with an insurance industry expert, Richard Zhao. Hell may just be about 1-2 degrees cooler today because YES! I have embraced someone from the insurance industry! Richard brings his expertise and insight from years of running numbers for the musculoskeletal unit o…

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Healthcare DisruPTion 7 The Experience Outcomes 23:56

8y ago23:56

23:56

Welcome to the 7th episode of Healthcare DisruPTion with Andrew Rothschild and Jerry Durham. The conversation continues regarding the Customer Lifecycle. This episode addresses the objectives of the customer lifecycle such as why do I need to put a lifecycle in place? You will hear the discussion focus around WHO is the key employee in your company…

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Healthcare DisruPTion 6 The Importance of the Team 22:03

8y ago22:03

22:03

In this Episode Jerry and Andrew continue the conversation around the Customer Lifecycle. There are multiples layers that create a successful Customer Lifecycle. Today Jerry and Andrew speak about the importance of TEAM. How does hiring, training and accountabilities fit into creating a great experience for the customer (patient)! If you haven’t cr…

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Healthcare DisruPTion 5 The Customer Lifecycle 18:22

8y ago18:22

18:22

Todays episode is a continuation of the discussion started by Andrew in Episode #1 with a deeper dive into Jerry and his practice. This episode gives you the first insight into the Customer Lifecycle. How the Lifecycle came to be and the general principles behind it. If you listened to the Matt Watkinson interview you’ll note the Customer Lifecycle…

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Healthcare DisruPTion 4 Interview Matt Watkinson Part 2 32:44

8y ago32:44

32:44

The conversation with Matt Watkinson, author of “The Ten Principles Behind Great Customer Experiences” continues in this episode. It literally picks up right where it left off. This talk gets into the topics of Expectations, the Peak End Rule and the Zone of Tolerance. Maybe you’ve never heard of some of those phrases before, I hadn’t. You will not…

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Healthcare DisruPTion interview Matt Watkinson 31:58

8+ y ago31:58

31:58

This is Part I of a 2 part interview with the author of, “The Ten Principles Behind Great Customer Experiences”, Matt Watkinson. Matt is not a Healthcare insider nor a healthcare guy. That in part is the beauty of his book. His 10 Principles are not only applicable to the everyday business of Healthcare, they are also applicable to the provider sit…

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Healthcare DisruPTion Interview Jeremiah Sarkett 29:26

8+ y ago29:26

29:26

…….Welcome to Episode 2 of Healthcare DisruPTion……. This episode is the first of many interviews that we are going to be presenting here at Healthcare DisruPTion. It is our goal to broaden the minds of those IN healthcare with knowledge, information and stories from those OUTSIDE Healthcare. Yes, there will be the periodic healthcare person...BUT d…

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Healthcare DisruPTion First Episode 29:22

8+ y ago29:22

29:22

While much of the PT world is too-often entrenched in treatment philosophy and technique dogma, Jerry has been an unrelenting advocate for increasing focus on the patient/customer as the key to successful care.On episode 1 we wanted to know Jerry’s “WHY.” What was his impetus for getting into private practice, particularly out-of-network, and why s…

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