Bästa The F Talk podcaster (2024)

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The Importance of Your Dealership's Digital Presence 18:11

3M ago18:11

18:11

In this episode, EFG Training Manager, Anthony Olivieri, discusses the best practices of managing your digital presence with EFG Senior Manager of Corporate Culture and External Communications, Ellen McGee. Learn more about EFG Training Services: https://www.efgcompanies.com/services/training-services/ Contact Us: trainingservices@efgusa.com…

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Today's Compliance Environment 36:40

4M ago36:40

36:40

Listen to a powerhouse podcast on the top trends in compliance, tackling everything from the CARS Rule to cyber security. Today's speakers are: Shannon Robertson, Executive Director, AFIP Glenice Wilder, Vice President, Training & Inside Sales, EFG Anthony Olivieri and Charles Horsley, EFG Training Managers Learn more about EFG's Training Services:…

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Revving Up Profits in 2024 with F&I Training 24:13

6M ago24:13

24:13

In our latest episode of F&I Talk Outside the Box, EFG VP of Training and Inside Sales, Glenice Wilder and EFG Training Manager, Anthony Olivieri discuss the importance of F&I training as profit margins continue to shrink in today's automotive market. Learn more about EFG's training services: https://www.efgcompanies.com/services/training-services/…

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Gear Up for 2024 with F&I Talk Outside the Box 13:02

8M ago13:02

13:02

Listen to EFG's Vice President of Training and Inside Sales, Glenice Wilder, discuss the changes implemented to EFG's F&I class and the upcoming 2024 F&I Talk Outside the Box lineup with EFG Training Managers, Anthony Olivieri and Charles Horsley. Learn more about EFG Training: https://www.efgcompanies.com/services/training-services/…

1
Negotiation in 2023 15:04

1y ago15:04

15:04

Listen in at EFG's Vice President of Training & Inside Sales, Glenice Wilder, and EFG Training Manager, Anthony Olivieri, tackle the lost art of negotiation. In this episode, they unpack what has happened to the practice sine the pandemic; what dealers can do now to hone their negotiation skills; and, best practices going forward. Learn more about …

1
Tackling The Negative Equity Discussion 22:29

1y ago22:29

22:29

In today's podcast, EFG Trainers, Dave Gibbs and Anthony Olivieri are joined by EFG's Regional VP of Agency Services, Ryan Musgrove, to discuss best practices in tackling one of the most pressing challenges to today's car buyers - negative equity. Learn how to ensure a good deal for your customers and your dealership through a consultative selling …

1
Sellers vs. Order Takers 15:43

1y ago15:43

15:43

Listen in as EFG's Vice President of Training and Inside Sales, Glenice Wilder, discusses the current sales-team mindset facing dealers today, how we got here, and what dealers need to do going forward to turn their order takers back into sellers. Joining Glenice in this discussion is EFG's Executive Vice President or Dealer Services at EFG, Scott …

1
Do You Know Where Your PII Is? 12:17

1+ y ago12:17

12:17

Is your dealership ready to be in compliance with the updated Safeguards rule? EFG's Senior Manager of Infrastructure and Security, Randy Standish, breaks down the three basic categories of data security that all dealers should know. 1. Where does your personal identifiable information (PII) rest/reside? 2. How do you protect the transfer of inform…

1
Compliance Training in 2023 9:33

1+ y ago9:33

9:33

In this special podcast episode, EFG's Chief Revenue Officer, Eric Fifield hosts a conversation with two General Managers from the Moritz Auto Group, Jim Hardick and Matt Ducote. These three industry veterans discuss Jim and Matt's decision to invest in compliance training in 2023, answering the questions "why now?" and "what results are they looki…

1
The EV Road Ahead 15:13

1+ y ago15:13

15:13

Is your dealership ready for electric vehicles? EFG's Senior Product Manager and resident electrical engineer, Nilesh Pate discusses three things dealers need to ask today to equip their dealerships with the necessary charging stations for an EV future. Have questions for us to answer on the podcast? Email us here: trainingservices@efgusa.com…

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Peak Powersports Profitability - Cash Customer Conversions 7:58

2y ago7:58

7:58

Original Air Date: Sept 1, 2022 How do you handle cash customers? Does your team: work to sell protection products to these customers; flip them to financing; or just process the cash deal and move on? In our latest Peak Powersports Profitability Podcast, EFG's Glenice Wilder and Shane Hildy tackle cash customer best practices for your dealership t…

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Peak Powersports Profitability - New Powersports Normal 6:46

2y ago6:46

6:46

Original Air Date: May 26, 2022 EFG Vice President of Powersports, Glenice Wilder, hosts Joe Garcia, the General Manager of Vicars Powersports to talk all things powersports, including the impact of the pandemic and the future of the powersports retail dealer. Learn more about how EFG helps powersports dealers generate lasting success here: https:/…

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Peak Powersports Profitability - Simplify the Claims Process 10:38

2y ago10:38

10:38

Original Air Date: March 16, 2022 Listen to EFG’s Vice President of Powersports, Glenice Wilder and EFG’s Senior Powersports Claims Adjuster, Dave Strebeck discuss the benefits of training all dealership departments to work together. Finish the podcast with actionable steps you can take today to drive efficiency and cultivate better customer servic…

1
Do Different: Practice the Pause 1:36

2y ago1:36

1:36

The "Do Different" series offers a number of brief insights intended to invite you to practice something different.

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Do Different: Grace, Kindness, and Do-Overs... 1:34

2y ago1:34

1:34

The "Do Different" series offers a number of brief insights intended to invite you to practice something different.

1
Do Different: Magic Words 1:21

2y ago1:21

1:21

The "Do Different" series offers a number of brief insights intended to invite you to practice something different.

1
What's up with the FTC? 20:32

2y ago20:32

20:32

Listen in as EFG's Vice President of Training and Recruiting, Kim Kotz Carroll and the Executive Vice President of the Association of Finance and Insurance Professionals, Shannon Robertson discuss the proposed rule changes from the FTC and what dealers need to do now to stay compliant. Stay up-to-date on FTC happenings: https://efgintelligence.com/…

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Mid-Year Compliance Update 12:57

2+ y ago12:57

12:57

We're halfway through 2022 and regulators are not letting up on the automotive lending and retail auto spaces. Hear from the Executive Director of the Association of Finance and Insurance Professionals, Shannon Robertson on what's going on in the world of compliance today. In today's episode, Shannon will outline some of the new proposals from the …

1
Talking with EFG's Newest Training Manager 17:29

2+ y ago17:29

17:29

Meet Mark Gregg, the newest addition to EFG Training Services! Mark brings a wealth of auto and powersports dealer management and training acumen to F&I Talk Outside the Box. Listen to Mark and Dave discuss the current state of the automotive and powersports industries, and how EFG is supporting clients in this transitory time.…

1
Introducing Peak Powersports Profitability 11:35

2+ y ago11:35

11:35

Listen to EFG's Vice President of Powersports, Glenice Wilder and EFG's Training Manager, Dave Gibbs discuss EFG's newest podcast, Peak Powersports Profitability. Finish the podcast better informed about the powersports market and the current challenges EFG is helping clients overcome. Be on the lookout for the first Peak Powersports Profitability …

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2022 Compliance Update 13:47

3y ago13:47

13:47

Start the year on the right foot for compliance. Listen to EFG Training Manager, Dave Gibbs discuss current regulatory and compliance trends with the Executive Director of the Association of Finance and Insurance Professionals (AFIP), Shannon Robertson. Want to get your team AFIP certified? Contact EFG today to find out how: https://www.efgcompanie…

1
The Economy and the Auto Industry 13:35

3y ago13:35

13:35

In the latest episode of F&I Talk Outside the Box, EFG's CEO, John Pappanastos joins EFG Training Manager, Dave Gibbs to talk about current economic trends and how they relate to the retail automotive industry.Av EFG Companies

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Talking with a Top Performer - Amy Matheny 15:41

3y ago15:41

15:41

Listen to EFG's training managers discuss how one F&I Top Performer, Amy Matheny with Ron Marhofer Auto Group, increased her production by 39% after taking EFG's F&I Producer Class. In EFG's F&I Talk Outside the Box Podcast, you'll learn how Amy continually challenges herself to raise the bar on her production and customer service. Have questions y…

1
Behind the Scenes of Claims Administration 12:27

3y ago12:27

12:27

Listen to EFG Training Manager, Jason Hash, discuss all the ins and outs of claims administration with EFG's Vice President of Operations, Jay Hartmann. Learn how to use this information to better tailor the benefits of F&I products to your consumers and increase product penetration.Av EFG Companies

1
Talking Compliance with an Industry Expert 16:04

3+ y ago16:04

16:04

In this episode, EFG Training Manager, Dave Gibbs, talks all things compliance with Shannon Robertson, the Executive Director of the Association of Finance and Insurance Professionals, AFIP. To learn more about EFG's compliance services, visit: https://www.efgcompanies.com/services/common-sense-compliance/ To learn more about AFIP, visit: https://a…

1
Training in the Service Drive 16:56

3+ y ago16:56

16:56

In this episode of F&I Talk Outside the Box, listen to EFG Training Managers, Dave Gibbs and Paul Roberts on the importance of service drive training and cultivating cross-departmental engagement. Learn more about EFG's Training Services: https://www.efgcompanies.com/services/training-services/Av EFG Companies

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2021 Dealership Training Needs - Part 2 19:59

3+ y ago19:59

19:59

In this two-part episode, EFG Training Manager, Jason Hash, visits with EFG Vice President of Agency Services, Adam Ouart on the training needs he is seeing in the market, including: How to sell online Service manager training Learn more about EFG Training Services here: https://www.efgcompanies.com/services/training-services/…

1
2021 Dealership Training Needs - Part 1 19:14

3+ y ago19:14

19:14

In this two-part episode, EFG Training Manager, Jason Hash, visits with EFG Vice President of Agency Services, Adam Ouart on the training needs he is seeing in the market, including: Compliance training Online training options Learn more about EFG Training Services here: https://www.efgcompanies.com/services/training-services/…

1
Talking with a Top Performer - Tiffany Bixby 11:58

3+ y ago11:58

11:58

Listen to EFG trainers Dave Gibbs and Jason Hash have a conversation with Tiffany Bixby from Rohrich Automotive. Tiffany completed EFG's F&I Producer Training in 2020 and has maintained month-over-month increases in her production, making her a Top Performer. Learn how she applied the lessons from class and her keys to success. Learn more about EFG…

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Finding Success During a Pandemic: Lessons from a Large Auto Group 17:07

4y ago17:07

17:07

In our first episode of the 2021 season of F&I Talk Outside the Box, EFG Trainer Dave Gibbs has a candid conversation with Jay Edwards, the Director of Finance for Bob Moore Auto Group out of Oklahoma City, Oklahoma, on how his auto group turned the challenges of conducting business during a pandemic into growth opportunities for the years ahead. H…

1
Benefits of Bundled Products 5:53

4y ago5:53

5:53

Listen to EFG's Vice President of Training and Compliance, Steve Roennau, and EFG Training Manager, Dave Gibbs, discuss the benefits of selling bundled F&I products. Learn how this helps streamline and simplify the F&I process.Av EFG Companies

1
Combating Fraud in 2020 7:50

4y ago7:50

7:50

Listen to a round-table discussion between EFG's Vice President of Training and Compliance, Steve Roennau, and EFG Training Managers Jason Hash and Dave Gibbs concerning how to combat fraud in the dealership in 2020. They discuss the challenges of online retailing and how to verify identity when you don't see the customer, along with industry best …

1
Selling From 6ft Away 5:36

4y ago5:36

5:36

Have you been in a dealership and seen the F&I process lately with all the extra measures in place for COVID-19? It can be much more daunting to build confidence and put customers at ease from six feet away. But, it can be done! In this podcast, you'll hear from EFG Companies Training Manager, Dave Gibbs and EFG Vice President of Training and Compl…

1
Distance Selling Opportunities 7:45

4+ y ago7:45

7:45

In this episode, EFG's Vice President of Training and Compliance, Steve Roennau, discusses how to maximize distance selling opportunities in the F&I department with EFG Training Manager, Jason Hash.Av EFG Companies

1
Making the Most of Traffic-Driving Consumer Protection Products 6:53

4+ y ago6:53

6:53

Do you know how to effectively use your dealership's complimentary services to benefit the F&I product presentation? Listen to EFG's F&I Talk Outside the Box Podcast to learn how to complimentary offerings benefit your dealership and the consumer. This podcast is brought to you by WALKAWAY from EFG Companies. Give your customers the confidence to b…

1
Setting Yourself Up For Success with the Warranty Review 5:58

4+ y ago5:58

5:58

Do you speed through the warranty review or do you take the time to explain what it covers, and more importantly, what the manufacturer's warranty does not cover? Listen to our latest podcast with EFG trainers Jason hash and Dave Gibbs on how the warranty review can be used to set up your F&I product presentation. This podcast is brought to you buy…

1
Making the Sale with Product Knowledge 13:16

4+ y ago13:16

13:16

Listen to EFG's F&I Talk Outside the Box Podcast to learn the benefits of reading your contracts. Knowing the ins and outs of your products can help you tailor your product presentation to the unique needs of the customer sitting in front of you.Av EFG Companies

1
Reducing Chargebacks 14:40

5y ago14:40

14:40

Hear from EFG Trainers Jason Hash and Dave Gibbs on how to reduce chargebacks due to refinance or product cancellations. Here's a hint: it all goes back to providing quality customer service in F&I.Av EFG Companies

1
Feeling Neutral | How Do I Get To Neutral? 6:01

5y ago6:01

6:01

What is feeling neutral? Is it a state where you feel nothing? Is it playing devil’s advocate? Is it a position you take when you’re not sure socially how to express yourself? Today I want to talk about feeling neutral as a strategy to enable behavior change.

1
Teeing Off the Tee Off 10:48

5y ago10:48

10:48

Listen to EFG Training Managers, Jason Hash and Dave Gibbs, discuss how to break down the walls between sales and F&I to build better relationships, increase productivity, and ultimately PRU.Av EFG Companies

1
Feeling Bored | I Feel Bored... 5:59

5y ago5:59

5:59

How often do you say to yourself or hear from others “I feel bored?” Today we want to talk about that common experience many of us encounter.

1
Feeling Kindness | Be Kind To Yourself 5:36

5y ago5:36

5:36

You might ask yourself, is “kind” or “being kind” a feeling or an emotion? Isn’t it a noun or a verb? Being “kind to yourself” is fundamental to our health and well-being. If we are not comfortable, compassionate, gentle, and forgiving with our self then it can be difficult to express that towards others. Which is why I’m compelled to advocate for …

1
Increasing F&I Income After the Sale 6:35

5y ago6:35

6:35

Listen to EFG VP of Training and Compliance, Steve Roennau discuss how to generate F&I income after the sale with EFG Training Manager, Dave Gibbs. In this episode, they will discuss: The benefits of engaging with customers post-sale How to use the CRM to target opportunities Coordinating ongoing communications…

1
Feeling Frustrated | How do I stop it? 5:59

5y ago5:59

5:59

How often do you feel frustrated? Are you a switch or a dial? Do you become overwhelmed when you experience frustration or do you find yourself embracing frustration knowing that you can overcome it? Want a couple strategies to consider for next time you become frustrated? Take 5 minutes to check-in and talk about the F-word with us today!…

1
The Budget Close 5:49

5y ago5:49

5:49

Listen to EFG's VP of Training and Compliance, Steve Roennau and Training Manager, Jason Hash discuss how to close customers who are concerned about increasing their monthly car payment for protection products.Av EFG Companies

1
Lifting the Hood Online 12:05

5+ y ago12:05

12:05

Listen to EFG trainers discuss how listing F&I product information online can help increase PRU in the F&I office. Learn how to maximize the opportunities that go along with today's e-commerce consumers. This episode is brought to you by MVP from EFG Companies. Increase customer retention with the new, customizable MVP pre-paid vehicle maintenance …

1
Technology, Friend not Foe 13:38

5+ y ago13:38

13:38

In this world of technology, we are all afraid of what automation can mean for job security. In this week's episode of F&I Talk Outside the Box, EFG Trainers, Jason Hash and Dave Gibbs delve into how to successfully use technology in the F&I office.Av EFG Companies

1
Technical Cars Need a Technical Close 6:16

5+ y ago6:16

6:16

Join EFG's Vice President of Training and Compliance, Steve Roennau, and EFG Training Manager, Dave Gibbs as they discuss how to build value for vehicle service contracts by using the technology in the vehicle being purchased. Get strategies you can use today to increase product penetration and PRU.Av EFG Companies

1
Walking in Your Customer's Shoes 14:39

5+ y ago14:39

14:39

Join EFG Managers, Jason Hash and Dave Gibbs, in a discussion on how to build a relationship with your customers to increase the effectiveness of the F&I product presentation. Understand the difference between open and closed-ended questions. Learn how to gather more information to better connect with the customer. Walk away knowing how to relate t…

1
Crossing State Lines without Crossing the Line 6:55

5+ y ago6:55

6:55

Listen to EFG's Vice President of Training and Compliance and Jason Hash, EFG Training Manager discuss a growing issue in the dealership - out of state selling practices. They review: potential problems the policies dealerships are putting into place that are working best practicesAv EFG Companies

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