UPS Sr. Director & Head of Innovation Sunzay Passari

How AI Happens

Our guest goes on to share the different kinds of research they use for machine learning development before explaining why he is more conservative when it comes to driving generative AI use cases. He even shares some examples of generative use cases he feels are worthwhile. We hear about how these changes will benefit all UPS customers and how they avoid sharing private and non-compliant information with chatbots. Finally, Sunzay shares some advice for anyone wanting to become a leader in the tech world.

Key Points From This Episode:

• Introducing Sunzay Passari to the show and how he landed his current role at UPS.
• Why Sunzay believes that this huge operation he’s part of will drive transformational change.
• How AI and machine learning have made their way into UPS over the past few years.
• The way Sunzay and his team have decided where AI will be most disruptive within UPS.
• Qualitative and qualitative research and what that looks like for this project.
• Why Sunzay is conservative when it comes to driving generative AI use cases.
• Sunzay shares some of the generative use cases that he thinks are worthwhile.
• The way these new technologies will benefit everyday UPS customers.
• How they are preventing people from accessing non-compliant data through chatbots.
• Sunzay passes on some advice for anyone looking to forge their career as a leader in tech.

Quotes:

“There’s a lot of complexities in the kind of global operations we are running on a day-to-day basis [at UPS].” — Sunzay Passari [0:04:35]

“There is no magic wand – so it becomes very important for us to better our resources at the right time in the right initiative.” — Sunzay Passari [0:09:15]

“Keep learning on a daily basis, keep experimenting and learning, and don’t be afraid of the failures.” — Sunzay Passari [0:22:48]

Links Mentioned in Today’s Episode:

Sunzay Passari on LinkedIn

UPS

How AI Happens

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