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Speed and Success: Jay Baer’s Guide to Winning in Business (MDE577)

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Manage episode 433529343 series 35092
Innehåll tillhandahållet av Minter Dial and Evergreen Podcasts | Minter Dialogue. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Minter Dial and Evergreen Podcasts | Minter Dialogue eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

Welcome and Introduction

- Minter Dial welcomes Jay Baer back to the show after five years.

- Introduction of Jay Baer as a business growth and customer experience researcher, author, expert, and advisor.

Jay Baer's Background and Expertise

- Jay Baer shares his extensive experience in digital marketing and customer experience.

- Discussion of his new book, "Time to Win," and its powerful insights.

The Importance of Domain Names in Branding

- Jay Baer explains the process of choosing book titles and securing domain names.

- Emphasis on the significance of having a memorable and relevant domain name for branding.

Empathy and Customer Experience

- Jay Baer and Minter Dial discuss the decline of empathy in business interactions.

- Jay highlights the importance of treating customers with dignity, respect, and kindness.

- The concept of an "empathy deficit" in modern business and its implications.

Efficiency vs. Empathy in Business

- Exploration of the tension between efficiency and empathy in customer service.

- Jay Baer argues that true empathy is circumstantial and requires understanding individual customer needs.

- The challenge of balancing efficiency with genuine customer care.

The Role of Speed in Customer Satisfaction

- Jay Baer discusses the critical role of speed in customer experience.

- The concept of "responding without answers" to manage customer expectations.

- The importance of setting realistic expectations for response times.

Internal Communication and Organisational Efficiency

- The necessity of fast internal communication to achieve external responsiveness.

- Jay Baer emphasises the need for internal cohesion and alignment to meet customer expectations.

The Future of AI in Customer Service

- Jay Baer predicts the increasing role of AI in customer service and its impact on job roles.

- Discussion on the balance between AI efficiency and maintaining a human touch in interactions.

Setting Expectations and Managing Customer Perceptions

- The importance of setting clear expectations for response times and service delivery.

- Jay Baer shares examples of how businesses can manage customer perceptions through effective communication.

Conclusion and Contact Information

- Minter Dial praises Jay Baer's pragmatic solutions and engaging insights.

- Information on how to contact Jay Baer, hire him for speaking engagements, and access his books.

- Mention of Jay Baer's website (jaybaer.com) and the book's website (thetimetowin.com) for further resources and research.

Final Thoughts

- Minter Dial reflects on the importance of balancing speed, empathy, and efficiency in business.

- Encouragement for listeners to apply Jay Baer's principles to improve their customer experience strategies.

  continue reading

589 episoder

Artwork
iconDela
 
Manage episode 433529343 series 35092
Innehåll tillhandahållet av Minter Dial and Evergreen Podcasts | Minter Dialogue. Allt poddinnehåll inklusive avsnitt, grafik och podcastbeskrivningar laddas upp och tillhandahålls direkt av Minter Dial and Evergreen Podcasts | Minter Dialogue eller deras podcastplattformspartner. Om du tror att någon använder ditt upphovsrättsskyddade verk utan din tillåtelse kan du följa processen som beskrivs här https://sv.player.fm/legal.

Welcome and Introduction

- Minter Dial welcomes Jay Baer back to the show after five years.

- Introduction of Jay Baer as a business growth and customer experience researcher, author, expert, and advisor.

Jay Baer's Background and Expertise

- Jay Baer shares his extensive experience in digital marketing and customer experience.

- Discussion of his new book, "Time to Win," and its powerful insights.

The Importance of Domain Names in Branding

- Jay Baer explains the process of choosing book titles and securing domain names.

- Emphasis on the significance of having a memorable and relevant domain name for branding.

Empathy and Customer Experience

- Jay Baer and Minter Dial discuss the decline of empathy in business interactions.

- Jay highlights the importance of treating customers with dignity, respect, and kindness.

- The concept of an "empathy deficit" in modern business and its implications.

Efficiency vs. Empathy in Business

- Exploration of the tension between efficiency and empathy in customer service.

- Jay Baer argues that true empathy is circumstantial and requires understanding individual customer needs.

- The challenge of balancing efficiency with genuine customer care.

The Role of Speed in Customer Satisfaction

- Jay Baer discusses the critical role of speed in customer experience.

- The concept of "responding without answers" to manage customer expectations.

- The importance of setting realistic expectations for response times.

Internal Communication and Organisational Efficiency

- The necessity of fast internal communication to achieve external responsiveness.

- Jay Baer emphasises the need for internal cohesion and alignment to meet customer expectations.

The Future of AI in Customer Service

- Jay Baer predicts the increasing role of AI in customer service and its impact on job roles.

- Discussion on the balance between AI efficiency and maintaining a human touch in interactions.

Setting Expectations and Managing Customer Perceptions

- The importance of setting clear expectations for response times and service delivery.

- Jay Baer shares examples of how businesses can manage customer perceptions through effective communication.

Conclusion and Contact Information

- Minter Dial praises Jay Baer's pragmatic solutions and engaging insights.

- Information on how to contact Jay Baer, hire him for speaking engagements, and access his books.

- Mention of Jay Baer's website (jaybaer.com) and the book's website (thetimetowin.com) for further resources and research.

Final Thoughts

- Minter Dial reflects on the importance of balancing speed, empathy, and efficiency in business.

- Encouragement for listeners to apply Jay Baer's principles to improve their customer experience strategies.

  continue reading

589 episoder

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