EP 85. Turning Challenges into Opportunities: Matai's Journey Through 2023.

Behind the Lavalava

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In this episode, we catch up with Nick Williams, the CEO of Matai, as he reflects on the company's journey in 2023. Nick discusses the significance of customer feedback and the implementation of a review system, despite initial doubts. He shares the challenges of managing negative comments on social media and stresses the importance of authentic customer satisfaction. Additionally, Nick opens up about his personal transformation, including his focus on improving mental and physical well-being through significant weight loss. Looking ahead, Nick outlines Matai's strategic plans for global expansion, emphasizing the balance between reaching new markets and upholding the brand's commitment to quality and customer service.
Sponsors:
Matai
Natin But Grindz
All Pro Concrete Cutters
Frontline Heroes
Top Gun Home Inspections

Behind the Lavalava Foundation Sponsors:
Matai, American United Federal Credit Union, Pasifika Foods, Veteran Business Resource Center, Frontline Heroes, Warrior Revival, Top Gun Home Inspection, Natin But Grindz, Ladies in Bloom, All Pro Concrete Cutters, Eni & Hina Faleomavaega Foundation, Humana, Toko Uso Protection, Paradise Porch, Cyprus Credit Union.
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