Taking Ownership of Your Businesses Reputation

This Is Concrete

Nick Small is the Founder and CEO of U.S. Pave, a paving company specializing in commercial parking lot maintenance. Since 2013, Nick has committed himself to improving the industry through exceptional service and attention to detail. Before becoming a business owner, he gained valuable experience working for his family’s painting company. Nick also dutifully served six years in the United States Army Reserves as military police.

In this episode…

Entrepreneurs must understand their responsibility to cultivate and maintain honor and integrity in their business. Without attention to detail, their reputable standing can fall by the wayside. What can you implement to maintain the reputation you’ve worked hard to establish?

The construction industry holds notoriety for being an unclean industry. Nick Small, a construction business owner, was vehement about changing the public’s perception by strategizing how to make his grimy job more attractive to customers. While many construction companies have a reputation for being disorganized, Nick established systems and routines that supported his crew, contributing to better working conditions and satisfying customer expectations.

On this episode of This Is Concrete, Chad Gill welcomes Nick Small, Founder and CEO of U.S. Pave, to discuss implementing strategies to maintain his highly regarded business reputation. Nick highlights the importance for business owners to take ownership of their company, the value of developing a system to organize business procedures, and how to address weaknesses in individual crew members.