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Deep and Durable Learning

Michael Gray

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Most learning is superficial and fades quickly. This podcast will equip you to move to learning that is durable because it is deep. Deep learning lasts because it respects the way the brain works. Inquiring minds want to know "how" and "why"—not just what!
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Deep Learning Stories

Tatiana Gaintseva

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Гости подкаста — специалисты в разных сферах AI. С ними мы обсуждаем профессию AI Researcher, карьерный рост и собеседования, а также исследования в разных областях, от фундаментального AI до медицины и квантовых компьютеров.
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The Deep Learning Crowd

Rhys Luxford

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Welcome to The Deep Learning Crowd Podcast. We talk about individual journey's in the world of AI and discuss topics around Deep Learning. We discover first hand from our guests about some of the most interesting applications their companies are using right now.
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Deep Learning: Zero to One

Sam Putnam

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Find me on Github/Twitter/Kaggle @SamDeepLearning. Find me on LinkedIn @SamPutnam. This Podcast is supported by Enterprise Deep Learning | Cambridge/Boston | New York City | Hanover, NH | http://www.EnterpriseDeepLearning.com. Contact: Sam@EDeepLearning.com, 802-299-1240, P.O. Box 863, Hanover, NH, USA, 03755. We move deep learning to production. I teach the worldwide Deploying Deep Learning Masterclass at http://www.DeepLearningConf.com in NYC regularly and am a Deep Learning Consultant ser ...
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Most AI research today is done by elite universities and corporate labs. The pursuit of science and creativity should be a viable project for any person, from any walk of life, who is excited by that feeling of mystery and building something that grows. chloe is an end to end neural network chatbot written in PyTorch based on the transformer. Accomplishing goals through conversation is a task we can relate to, chatbots are an ideal agent through which to connect new research to our current u ...
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This article from the Artificial Intelligence Review examines the opportunities and challenges of knowledge graphs, a type of graph data that accumulates and conveys knowledge of the real world. The authors discuss how knowledge graphs are used in various AI systems, such as recommender systems, question-answering systems, and information retrieval…
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Our own Brian Thompson, VP of Product Marketing, joins CEO Nikola to discuss Salesforce's recent AgentForce announcement. This new initiative is presented as a big shift toward autonomous AI agents within large enterprises and while at least one the dyad sees it as a rebrand of Einstein Copilot, others may view it as a step towards making practical…
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This is a discussion of the original LoRA paper, which proposed a novel approach called Low-Rank Adaptation (LoRA) to make large language models (LLMs) more efficient for downstream tasks. LoRA avoids the computational and storage burden of traditional fine-tuning by freezing the pre-trained model weights and instead injects trainable low-rank matr…
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We discuss a research paper that proposes a new method called Adaptive Feature Transfer (AFT) for transferring knowledge from large foundation models to smaller, task-specific downstream models. AFT prioritizes transferring only the most relevant information from the pre-trained model to the downstream model, leading to improved performance and red…
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Let's talk about weight decay as a method of regularization to combat overfitting in machine learning models. Weight decay involves adding a penalty term to the loss function, which encourages the model to use smaller weights, thereby reducing the model's complexity and improving its ability to generalize to new data. The text introduces the mathem…
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Google Research has developed a new set of open models, known as DataGemma, that aim to ground large language models (LLMs) in real-world data using Google's Data Commons knowledge graph. DataGemma's primary goal is to improve the factuality and trustworthiness of LLMs by mitigating the risk of hallucinations, which occur when LLMs generate incorre…
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In this episode, we explore the concept of generalization in machine learning, emphasizing the challenge of training models that can accurately predict outcomes on unseen data. The text explains how overfitting occurs when models become too specialized to the training data, leading to poor performance on new data. It introduces regularization techn…
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This research paper ("ARES: An Automated Evaluation Framework for Retrieval-Augmented") introduces ARES, an Automated RAG Evaluation System, designed to assess the performance of Retrieval-Augmented Generation (RAG) systems. RAG systems are designed to use retrieved information to generate responses to user queries. ARES evaluates these systems bas…
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This episode is about linear regression, a fundamental statistical method used to predict a numerical value based on a set of features (input variables). It describes the key components of linear regression, including the model (a linear function that relates features to the target), the loss function (which quantifies the error between predictions…
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50th episode! Damien welocmes newcomer to the pod Oliver Shoulson, PolyAI's senior dialogue designer, about what dialogue design entails and why it's crucial in the era of advanced language models (LLMs). Oliver explains that dialogue design goes beyond just scripting responses; it's about making AI interactions feel natural to humans through under…
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Damien and CEO Nikola Mrkšić discuss recent AI headlines, including Klarna's decision to ditch Salesforce and Workday, Apple's new on-device AI approach and the Apple Intelligence hype, Sam Altman's investment in solar storage, and the big enchilada: an early take of OpenAI's new 'Strawberry' o1 reasoning model, highlighting its impressive capabili…
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Host Damien and PolyAI CEO Nikola Mrkšić discuss the latest in an increasingly vague spate of regulatory actions: this time, the AI Framework Convention treaty from the Council of Europe. The treaty, aiming to balance AI advancements with human rights and democracy, is broken down for its practicality, technological neutrality, and the challenges o…
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It's the third in a series of technical deep dives for building IVAs, and for this episode, it's all about LLMs. Kylie chats with Shawn Wen, co-founder and CTO at PolyAI, who explains why LLMs can accomplish 70% of what’s needed for voice assistants, and more importantly: what's involved in the remaining 30%. The discussion touches on strategies to…
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Damien and Nikola chat about the controversial rise of anti-AI sentiment among brands, especially in the creator industry. They explore recent anti-AI pledges by notable brands like Procreate and Dove, scrutinizing whether these are sincere stances or marketing tactics, deliberating the balance between human artistry and technological advancement. …
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Damien interviews Kenn So, an AI researcher, enthusiast and author of the Generational substack. Kenn offers insights in to technical trends and consumer expectations of generative AI, happenings in the AI VC/investor space, challenges facing AI startups, and observations in current and future M&A activity. Plus, we learn about Sherlocking and quas…
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In our second technical dive in the the anatomy of a voice assistant, Kylie hosts Shawn Wen, co-founder and CTO of Poly AI, to analyze the complexities of building voice assistants. He highlights the challenges faced in speech recognition, such as dealing with errors, latency, and user experience. Shawn also discusses the inefficiencies of converti…
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Damien and Nikola discuss the evolution and significance of small language models (SLMs) amid the ever-growing landscape of their bigger bretheren, large language models (LLMs). They dissect the predicted rise of SLMs, their applications in privacy-focused and low-power devices, and the implications for enterprises balancing cost, efficiency, and m…
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From political campaigns inundating platforms with AI-generated content to the intricacies of voice AI and deepfake technologies, Damien and Nikola offer practical tips on distinguishing real from fake. Learn how pronunciation differences, odd question prompts, and latency can help you identify AI bots posing as human callers. This episode provides…
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Damien welcomes back Michelle Schroeder, SVP of Marketing at PolyAI, to discuss the growing role of automation in daily life and enterprise operations. They explore public perceptions of automation through examples like automated vacuum robots, brain surgery bots, and services like Amazon Go. Emphasizing the dividing line between successful and uns…
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It's getting technical up in here! Kylie welcomes PolyAI CTO & Co-Founder Shawn Wen to the show to discuss the complexities of building high-quality voice AI systems. From the limitations of large language models (LLMs) to the nuances across each layer of the tech stack, they'll cover setting up audio channels, streaming speech recognition, voice a…
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Damien and Nikola brag about their impressive Duolingo streaks... and then discuss the impact of AI on modern journalism - including issues from OpenAI and Perplexity's data-scraping controversies to the ethical implications on the journalistic landscape. They debate (kind of) over the balance between maintaining journalistic integrity and the rise…
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Guest host Steven Fine and series regular Nikola Mrkšić discuss the current landscape of AI adoption in businesses, drawing on McKinsey's recent The State of AI report. They explore topics such as the rapid increase in generative AI usage, the challenges of integrating AI into existing business workflows, and the debate over building versus buying …
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Damien outs himself as a generative AI avatar (not really though), while he and PolyAI CEO Nikola Mrkšić discuss the growing workforce adoption of generative AI in modern enterprises. They explore the pros and cons, including overcoming discovery issues, optimal use cases across various business functions, training and governance, and examples of s…
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Damien welcomes Michael Chen, Vice President of Alliances at PolyAI, to chat working with big tech platforms to deploy conversational AI solutions for millions of users. The episode highlights the difficulties in transitioning these solutions from sandbox environments to large-scale production, the inherent challenge of probabilistic vs determinist…
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Damien and Nikola from PolyAI chat about the past six months of artificial general intelligence (AGI) progress. Key points of fiery discussion include the definition and goals of AGI, the recent advancements in multimodality in AI, and the significant progress in the industry over the past six months. They explore the exponential improvements in co…
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New guest, who dis? This episode, Damien invites Nathan Liu, VP of Deployments at PolyAI, discusses the company's approach to making the world's most lifelike voice assistant, emphasizing the synergy between AI and human voice actors to enhance voice assistant quality while safeguarding actors' interests. The conversation touches on concerns about …
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In this episode of the 'Deep Learning with PolyAI' podcast, Nikola and Damien discuss PolyAI's recent $50 million Series C funding round led by NVIDIA's NVentures, alongside other notable investors. They explore the company's growth, innovative engineering, and the future of voice AI technology. The conversation also touches upon the recent develop…
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Damien welcomes Fertitta Entertainment's contact center director Brian Jeppesen to the pod to discuss Brian's long career in customer service, the nuances of the casino-hoteling industry, and why roadblocking by IVR is an outdated approach. Introducing: Conversations - a collection of provocative chats with the next generation of CX leaders. Read B…
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Damien and Nikola tackle the age-old tech question: should enterprise contact centers build or buy AI solutions? They cover pros and cons considered in the decision-making process, highlighting the importance of established vendors, internal capabilities, technological advancements, user experience, and the need for accountability and measuring suc…
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Damien welcomes Business Value Analyst Steven Fine to the pod and discusses the evolution of measuring success in contact centers, focusing on integrating AI and automation technologies to improve customer experience and operational efficiency. Their chat emphasizes the importance of marrying sentiment analysis with Customer Satisfaction (CSAT) met…
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Today's chat between Nikola and Damien delves into the concept of 'AI washing,' where companies exaggerate their level of investment in AI technology to capitalize on the current hype. The episode covers the evolution of AI, the challenge of distinguishing genuine AI applications from superficial ones, the potential need for regulation to prevent m…
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Nikola and Damien delve into the topic of humanizing technology and AI, touching upon the preference for non-human interactions in vulnerable states, the challenges of identifying automated systems during conversations, and the importance of transparency in AI interactions. Opinions on the potential cultural impacts of humanized AI, the debate arou…
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In today's episode, Michelle and Nikola discuss the challenges and strategies involved in managing disruptive change, particularly related to deploying AI in large businesses. Their talk emphasizes the importance of champions within organizations, the role of companies like Accenture, starting small to de-risk projects, and the impact of change man…
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Join Damien and Tomasz, a senior machine learning engineer at PolyAI, as they discuss the key highlights of NVIDIA's megacon GTC. They discuss standout sessions, including the announcement of NVIDIA Blackwater platform for reducing cost and energy requirements of high-performance AI systems. They also talk about the concerns around the size of lang…
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Laura debuts hosting in today's episode, which discusses various concerns and myths around generative AI, particularly addressing Gartner's prediction of a customer's death due to bad information from AI chatbots. It also delves into real-life scenarios such as the Air Canada lawsuit, mishaps with Google Gemini, and the overall impact of generative…
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Today's episode covers the potential impact of successful AI implementation in contact centers on the career growth, and promotion of contact center leaders. We're highlighting how AI can provide strategic insights, drive operational efficiencies, and add value beyond just automation. Michelle and Nikola also touch on the importance of leveraging d…
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Healthcare is better at treating disease than at creating and maintaining health. Dr. Daniel Hindman of the Johns Hopkins hospital system argues that medical professionals fail to grapple with the real determinants of patient health. Healthcare presumptuously treats even foreseeable physical dysfunction or limitation within a human lifespan as a pr…
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Michelle and Nikola discuss the impact of recent AI advancements on customer experience, including the developments in generative AI, multimodal explorations, and new AI products. They cover topics such as the potential for AI memory, personalization, and consumer data privacy, as well as the evolving consumer expectations and trust in AI technolog…
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PolyAI's Global VP of Solution Consulting Brad talks with CEO Nikola about the future of customer data in the contact center. They discuss the value of data in improving customer service, the challenges in gathering practical data faced by traditional contact centers, the role of AI in capturing and analyzing data, and the potential benefits of usi…
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Nikola and Michelle dish about the future of fully automated support systems, the pros and cons of effective accelerationism, and the balance between automation and human interaction in the contact center - now and tomorrow. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…
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