Neil Batlivala, Pair Team, on putting primary care operations on autopilot

The Pulse by Wharton Digital Health

Neil Batlivala is the CEO and Co-Founder of Pair Team. Neil Batlivala and Cassie Choi, RN founded Pair in 2019 after experiencing how critical a high functioning administrative team is to provide high-quality primary care by building out operations together at leading tech-enabled practices of Forward and Circle Medical. The majority of healthcare is local and fragmented, and no solutions were built to enable existing clinics. Pair came out of that need and provides a simple yet comprehensive solution that covers the front, mid, and back-office. Their automation, along with a human-in-the-loop approach provides end-to-end operations of patient outreach, scheduling, e-forms, care gap reports, record requests, referrals, lab coordination, etc., to offload the traditional job functions of the front desk and medical assistants. Pair Team ("Pair") came out of stealth in December 2020 and raised $2.7 million in seed funding backed by Kleiner Perkins, Craft Ventures, and YCombinator, along with other prominent funds.