Customer Experience is a Business Purpose and Culture to Celebrate with Lee Roquet, Vice President of Customer Experience at Finch
Manage episode 356524253 series 3404127
Av Ian Moss upptäckt av Player FM och Player FMs grupp - upphovsrättigheterna ägs av publiceraren, inte Player FM. Ljudet streamas direkt från deras servrar. Tryck på Prenumerera knappen för att hålla koll på uppdateringar i Player FM, eller klistra in flödets webbadress i andra podcast appar.
In this episode of The eCommerce Customer Experience Podcast, Lee Roquet, Vice President of Customer Experience at Finch, joins Chris Kellner of DigitalGenius to discuss the importance of customer experience programs, the role of digital transformation and community for CX, and how companies can be successful and profitable while prioritizing customer experience.
Lee is a Certified Customer Experience Professional, CX innovator, and results-driven business leader who believes that "CX is more than a program. It is a business purpose and culture to celebrate." Before Finch, he was the Chief Customer Officer at Yellowfin, Vice President of Client Experience at Bitcentral, and VP of Client Services at Marketron.
Lee is a Certified Customer Experience Professional, CX innovator, and results-driven business leader who believes that "CX is more than a program. It is a business purpose and culture to celebrate." Before Finch, he was the Chief Customer Officer at Yellowfin, Vice President of Client Experience at Bitcentral, and VP of Client Services at Marketron.
Enjoy!
Episode resources:
Episode resources:
Rate and Review The eCommerce Customer Experience Podcast:
- Apple Podcasts
- Spotify
- Instructions on how to rate and review The eCommerce Customer Experience Podcast can be found here
- RSS
The eCommerce Customer Experience Podcast is handcrafted by our friends over at: fame.so
17 episoder
Dela
))
